Jordan Vargas
System/Network Administrator
Jackson Heights,NY
Summary
Business-minded Network Administrator with 5 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered an expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Field Service Engineer
Trident Computer Resources
New York, NY
03.2017 - Current
- Served as first point of contact for over 50 customers needing assistance or turning up new services.
- Install network gear, servers, and cabling to meet customer and company needs.
- Scheduled service calls according to customer location and urgency of need.
- Installed and repaired network and storage equipment on clients' premises.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Provided on-call support for network engineering duties.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Network/Systems Administrator
LDV Systems
New York, NY
07.2015 - Current
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments for over 20 clients.
- Deployed antivirus and security solutions throughout entire system network.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
- Monitored networks and network devices to resolve technical problems quickly.
- Made recommendations regarding information technology infrastructure overhauls.
- Managed all software and hardware issues for end-users.
- Troubleshot failed drives, warnings and unscheduled reboots.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Genius Bar
Apple
New York, NY
10.2011 - 05.2013
- Repaired and troubleshooted hundreds of iOS enabled devices
- Ranked top 5% in highest customer satisfaction
- Built rapport with OnetoOne clients by providing training for iOS and OSx operating systems along with Apple apps.
Education
Bachelor's - Computer Science And Information Security
John Jay College of Criminal Justice
New York, NY 06.2018 - 12.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
System Upgrades
undefinedQuote
Everything should be as simple as it is, but not simpler.
Albert Einstein
Timeline
Bachelor's - Computer Science And Information Security
John Jay College of Criminal Justice
06.2018 - 12.2020
Field Service Engineer
Trident Computer Resources
03.2017 - Current
Network/Systems Administrator
LDV Systems
07.2015 - Current
Genius Bar
Apple
10.2011 - 05.2013
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