Jordan-Victoria Telfer
Hartford,CT
Summary
Dedicated professional with experience at Arc of Southington, skilled in patient confidentiality and crisis intervention. Proven ability to enhance client independence and satisfaction through effective communication and advocacy. Recognized for fostering positive team dynamics while implementing essential life skills training, resulting in improved client outcomes and community integration.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Arc of Southington
04.2019 - 05.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Patient Services Representative
Village MD
Wethersfield, CT
10.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Direct Support Professional Supervisor
Options Unlimited
10.2021 - 09.2024
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
Education
Achievement First Hartford
Hartford, CT06.2018
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Customer service
Timeline
Patient Services Representative
Village MD
10.2024 - Current
Direct Support Professional Supervisor
Options Unlimited
10.2021 - 09.2024
Direct Support Professional
Arc of Southington
04.2019 - 05.2023
Achievement First Hartford