Jordan Wallace
Yonkers,NY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Manager
Chick-fil-A
Yonkers, NY
11.2024 - Current
- Managed daily operations to ensure efficient restaurant performance.
- Trained team members on customer service standards and operational procedures.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Implemented health and safety protocols to guarantee a clean environment.
- Resolved customer complaints promptly to improve satisfaction and loyalty.
- Monitored staff performance and addressed issues.
Shift Leader
Club Demonstration Services at Costco
Yonkers, NY
05.2022 - 10.2024
- Supervised team members during busy shifts to ensure efficient service.
- Managed inventory levels to maintain stock availability and reduce waste.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Shift Leader
Taco Bell
Yonkers, NY
07.2019 - 05.2022
- Supervised team members during busy shifts to ensure efficient service.
- Managed inventory levels to maintain stock availability and reduce waste.
- Trained new employees on customer service standards and operational procedures.
- Conducted regular quality checks on food items for safety and presentation standards.
- Assisted in training new employees on shift operations.
Education
Palisade Preparatory School
Yonkers, NYSome College (No Degree) - Criminal Justice
Westchester Community College
Valhalla, NY 09.2018 -
Skills
- Customer service
- Inventory management
- Operation oversight
- Training development
- Team leadership
- Problem solving
- Effective communication
- Adaptability to change
- Critical thinking
- Decision making
- Relationship building
- Verbal and written communication
- Cross-functional teamwork
- Brand management
- Cross-functional team management
- Staff development
Timeline
Manager
Chick-fil-A
11.2024 - Current
Shift Leader
Club Demonstration Services at Costco
05.2022 - 10.2024
Shift Leader
Taco Bell
07.2019 - 05.2022
Some College (No Degree) - Criminal Justice
Westchester Community College
09.2018 -
Palisade Preparatory School