Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jordan Watson

Buford,GA

Summary

Dynamic scheduling professional with a strong work ethic and natural leadership skills, adept at enhancing patient satisfaction at Northside Hospital Forsyth. Proficient in Cerner/EMR systems, I effectively streamlined scheduling processes and trained new employees, ensuring compliance with HIPAA regulations while maintaining organized patient records.

Overview

6
6
years of professional experience

Work History

Scheduler

Northside Hospital Forsyth
Cumming, GA
01.2022 - Current
  • Maintained a high level of customer service by providing courteous assistance in a professional manner.
  • Reviewed insurance information with patients and processed copays.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Created and maintained patient databases for accurate record keeping.
  • Tracked changes in health plans affecting coverage levels for individual patients.
  • Developed strategies for improving overall efficiency of scheduling processes.
  • Processed payments from patients for services rendered at the clinic.
  • Prepared reports on daily, weekly or monthly basis related to patient visits and billing activities.
  • Managed the front desk operations including answering phones, taking messages, scheduling appointments.
  • Assisted patients with scheduling appointments over the phone and in person.
  • Performed administrative duties such as filing documents and preparing letters related to clinic operations.
  • Followed up with patients regarding missed appointments or cancellations.
  • Organized patient records to ensure accuracy of information.
  • Coordinated with medical staff to determine availability for appointments.
  • Utilized EMR systems to enter new patient data, update existing records, schedule follow-up visits.
  • Assisted in training new employees on appointment scheduling procedures.
  • Verified insurance benefits prior to scheduled appointments for proper payment processing.
  • Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.

Scheduler/Secretary

Northside Hospital Forsyth
Cumming, GA
09.2021 - 01.2022
  • Provided guidance and advice on best practices related to scheduling initiatives.
  • Ensured compliance with established policies and procedures related to scheduling activities.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Created, updated, and monitored schedules for multiple departments.
  • Handled incoming calls and directed callers to appropriate department or employee.

Radiology Reading Room Assistant

Northside Hospital Forsyth
Cumming, GA
07.2019 - 09.2021
  • Greeted patients upon arrival and distributed necessary paperwork.
  • Ensured compliance with HIPAA regulations to protect patient confidentiality.
  • Managed multiple tasks simultaneously using excellent organizational skills.
  • Assisted with updating patient files and maintaining filing systems.
  • Maintained a consistently organized work area for optimal efficiency.
  • Completed clerical duties including typing, photocopying, faxing, and filing.
  • Prepared documents for imaging procedures before patient's visit.
  • Assisted radiologists and medical staff as required.

Education

High School Diploma -

Forsyth Central High School
Cumming, GA
05-2007

Some College (No Degree) -

Gainesville State College
Gainesville, GA

Skills

  • Natural leadership
  • Patient satisfaction focus
  • Strong work ethic
  • Conflict resolution
  • Cerner/EMR proficiency
  • Communication and organization
  • Employee training
  • Medical terminology

References

References available upon request.

Timeline

Scheduler

Northside Hospital Forsyth
01.2022 - Current

Scheduler/Secretary

Northside Hospital Forsyth
09.2021 - 01.2022

Radiology Reading Room Assistant

Northside Hospital Forsyth
07.2019 - 09.2021

High School Diploma -

Forsyth Central High School

Some College (No Degree) -

Gainesville State College
Jordan Watson
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