Jordan Watson
Buford,GA
Summary
Dynamic scheduling professional with a strong work ethic and natural leadership skills, adept at enhancing patient satisfaction at Northside Hospital Forsyth. Proficient in Cerner/EMR systems, I effectively streamlined scheduling processes and trained new employees, ensuring compliance with HIPAA regulations while maintaining organized patient records.
Overview
6
6
years of professional experience
Work History
Scheduler
Northside Hospital Forsyth
Cumming, GA
01.2022 - Current
- Maintained a high level of customer service by providing courteous assistance in a professional manner.
- Reviewed insurance information with patients and processed copays.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Created and maintained patient databases for accurate record keeping.
- Tracked changes in health plans affecting coverage levels for individual patients.
- Developed strategies for improving overall efficiency of scheduling processes.
- Processed payments from patients for services rendered at the clinic.
- Prepared reports on daily, weekly or monthly basis related to patient visits and billing activities.
- Managed the front desk operations including answering phones, taking messages, scheduling appointments.
- Assisted patients with scheduling appointments over the phone and in person.
- Performed administrative duties such as filing documents and preparing letters related to clinic operations.
- Followed up with patients regarding missed appointments or cancellations.
- Organized patient records to ensure accuracy of information.
- Coordinated with medical staff to determine availability for appointments.
- Utilized EMR systems to enter new patient data, update existing records, schedule follow-up visits.
- Assisted in training new employees on appointment scheduling procedures.
- Verified insurance benefits prior to scheduled appointments for proper payment processing.
- Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
Scheduler/Secretary
Northside Hospital Forsyth
Cumming, GA
09.2021 - 01.2022
- Provided guidance and advice on best practices related to scheduling initiatives.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Communicated schedule changes effectively throughout the organization when necessary.
- Created, updated, and monitored schedules for multiple departments.
- Handled incoming calls and directed callers to appropriate department or employee.
Radiology Reading Room Assistant
Northside Hospital Forsyth
Cumming, GA
07.2019 - 09.2021
- Greeted patients upon arrival and distributed necessary paperwork.
- Ensured compliance with HIPAA regulations to protect patient confidentiality.
- Managed multiple tasks simultaneously using excellent organizational skills.
- Assisted with updating patient files and maintaining filing systems.
- Maintained a consistently organized work area for optimal efficiency.
- Completed clerical duties including typing, photocopying, faxing, and filing.
- Prepared documents for imaging procedures before patient's visit.
- Assisted radiologists and medical staff as required.
Education
High School Diploma -
Forsyth Central High School
Cumming, GA05-2007
Some College (No Degree) -
Gainesville State College
Gainesville, GASkills
- Natural leadership
- Patient satisfaction focus
- Strong work ethic
- Conflict resolution
- Cerner/EMR proficiency
- Communication and organization
- Employee training
- Medical terminology
References
References available upon request.
Timeline
Scheduler
Northside Hospital Forsyth
01.2022 - Current
Scheduler/Secretary
Northside Hospital Forsyth
09.2021 - 01.2022
Radiology Reading Room Assistant
Northside Hospital Forsyth
07.2019 - 09.2021
High School Diploma -
Forsyth Central High School
Some College (No Degree) -
Gainesville State College
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