Jordan Watts

• Supervised and supported 360 student employees and 12 managers, ensuring effective program operations and accountability across departments
• Applied analytical and data-driven decision-making by evaluating timecard, attendance, and performance data to identify patterns in missed hours and disengagement, determine contributing factors, and implement targeted intervention strategies
• Led data-informed policy revisions to undertime contracts by analyzing trends in student performance and compliance, improving early intervention processes and overall program effectiveness
• Evaluated departmental performance and student outcomes to identify operational inefficiencies, developing and implementing process improvements to increase accountability and effectiveness
• Prepared reports and documentation based on data analysis to support decision-making, policy development, and program oversight
• Facilitated trainings for managers and supervisors to improve consistency, communication, and performance across departments
• Advised on allocation decisions within the $620,000 Work Program budget, supporting resource distribution across campus operations

Implemented a required first-year course to improve student success, retention, and strengthen early intervention support.

• Selected for a national collaborative focused on improving student mental health and well-being across 13 institutions
• Contributed to the development of prevention-focused strategies aimed at improving student well-being and reducing burnout
• Collaborated with campus and cross-institutional partners to support systems-level approaches to mental health, including early intervention and community-based support

• Participated in Blackburn’s shared governance system, reviewing institutional policies and advocating for student-centered decision-making
• Evaluated student needs and campus concerns to inform policy recommendations and improve the overall student experience
• Managed allocation of student funds, ensuring equitable distribution to support student engagement and success
• Facilitated structured meetings, promoting professionalism, accountability, and effective communication
• Created and managed a $24,000 annual Student Senate budget, allocating funds across student organizations and campus initiatives

• Planned and led practices for four teams, designing drills to improve technical skills and game strategy
• Mentored athletes of varying skill levels, adapting coaching methods to support individual development
• Built a positive and accountable team culture while managing communication with athletes and families

• Oversaw daily operations, including staffing, inventory, and customer service
• Maintained inventory levels and coordinated restocking to ensure product availability
• Maintained accurate sales and inventory records
• Trained and supervised student employees and three assistant managers