Jordan Webb
Mandan
Summary
I am self-motivated and professional successful in seizing viable opportunities for expansion and innovation in business. I have an establish background in increasing profits, reducing costs, and transforming customer service standards. My experience in leading and managing team operations and projects has sharpened my ability to look for process improvements without sacrificing quality. I excel at customer service and pride myself on my ability to control and deescalate tense situations in a friendly and professional manner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Co-owner/Bookkeeper
Boop Snoot Grooming LLC
03.2024 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and inventory management.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
Compliance Officer I
Office of the State Tax Commissioner
03.2023 - Current
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Collaborated with businesses of diverse sizes to ensure compliance with state tax obligations.
- Established sales & use permits and withholding tax accounts in accordance with state regulations.
- Conducted thorough research and discovery to determine businesses' eligibility for necessary taxable permits.
Tax Service Specialist
Office of the State Tax Commissioner
03.2021 - 03.2023
- Core job duties included email and phone correspondence with taxpayers in regards to sales & use or withholding tax account creation, managing, or closure.
- Performed routine data entry duties including address updates, delinquency cases, and mail correspondence.
- Wrote or updated guidelines and processes for intra department work items.
- Provided primary customer support to internal and external taxpayers.
- Reconciled and produced state tax documents for corporate, private business and taxpayers.
- Reviewed financial statements for accuracy and integrity.
Drivers License Specialist
ND Department of Transportation
05.2020 - 03.2021
- Performed routine data entry or other office support activities, including creating, distributing or filing documents.
- Assisted customers by answering questions, responding to emails, and handling telephone requests.
- Updated operational records or licensing information using computer terminals.
- Informed customers by mail, e-mail, or telephone of additional steps needed to obtain licenses.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data in accordance of North Dakota Law.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Accounting
Dickinson State University
Dickinson, ND05-2028
Associate of Arts - Accounting
Bismarck State College
Bismarck, ND05-2023
Skills
- Compliance monitoring
- Document review
- Compliance reviews
- Regulations enforcement
- Project coordination
- Legal research
- Investigations skills
- Reporting requirements
Accomplishments
- My direct efforts resulted in the ND Tax Department earning a Spirit Award from MSA United Way for our charitable contributions in the community.
- I spearheaded a project to review and categorize penalties on late tax filings issued by different state agencies to ensure that the ND Tax Department was aligned with the current penalties issued by other states.
- Managed and participated on the Activities Committee for my place of employment for two years. In this time, I increased staff satisfaction while decreasing cost. Additionally, I gained experience in team management in regards to specific goals and deadlines.
- In my time with the ND Department of Transportation, I participated in a time sensitive project to issue State Identification Cards throughout the various Native American Reservations in North Dakota to ensure tribal members had sufficient documentation necessary for participating in local, state, and federal voting.
Certification
- Certificate of Leadership Everywhere for Everyone Series
- Certificate of Leadership Everywhere for Managers Series
- Microsoft Office Specialist: Excel Associate
United Way Spirit Award
During 2023 I lead the charity division of the my employers Activity Committee. In this time, we prioritized direct community involvement for our charity efforts and, as an agency, worked at local soup kitchens, the homeless shelter, and participated in helping various organizations set up for different fund-raising events. My involvement earned the agency, and myself, the United Way Spirit Award in 2024.
Timeline
Co-owner/Bookkeeper
Boop Snoot Grooming LLC
03.2024 - Current
Compliance Officer I
Office of the State Tax Commissioner
03.2023 - Current
Tax Service Specialist
Office of the State Tax Commissioner
03.2021 - 03.2023
Drivers License Specialist
ND Department of Transportation
05.2020 - 03.2021
- Certificate of Leadership Everywhere for Everyone Series
- Certificate of Leadership Everywhere for Managers Series
- Microsoft Office Specialist: Excel Associate
Bachelor of Arts - Accounting
Dickinson State University
Associate of Arts - Accounting
Bismarck State College
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