Jordan Weissman
Clarks Summit,Pennsylvania
Overview
7
7
years of professional experience
Work History
Jr. Workforce Manager
Metlife
Clarks Summit, Pennsylvania
04.2020 - 10.2023
- Developed and implemented workforce management strategies to ensure optimal productivity.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Suggested promotions and wage increases according to employee performance.
- Monitored daily operations of the workforce team to ensure compliance with company policies and procedures.
- Aligned HR policies with federal and local regulations.
- Provided leadership guidance in order to motivate staff and improve customer service standards.
- Collaborated with other departments to coordinate workflow processes across multiple teams.
- Assisted in employee recruitment, hiring and interview processes.
Administrative Assistant
Berkshire Hathaway
Clarks Summit, Pennsylvania
05.2016 - 02.2020
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Prepared and prioritized calendars and correspondence.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated appointments, meetings and conferences.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Bachelor of Science - Business
Penn State University
Dunmore, PA06-2015
Skills
- Confidential Document Control
- Recruitment
- Leadership Development
- Employee Relations
- Operations Management
- Regulatory Compliance
- Compliance
- Employee Development
- Compensation Structuring
- Program Analysis
- Onboarding, Training, and Development
Timeline
Jr. Workforce Manager
Metlife
04.2020 - 10.2023
Administrative Assistant
Berkshire Hathaway
05.2016 - 02.2020
Bachelor of Science - Business
Penn State University
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