Jordan Wilcox

Customer Support & Education: Provide compassionate and knowledgeable guidance to patients on medical marijuana products, helping them select the right products for their health and wellness needs.
Issue Resolution: Resolve customer inquiries and concerns related to product availability, dosage, and effectiveness, ensuring a positive customer experience.
Product Knowledge & Documentation: Stay updated on cannabis products, industry regulations, and new treatments, ensuring accurate recommendations and maintaining an up-to-date knowledge base.
Feedback & Process Improvement: Gather patient feedback to suggest improvements in service delivery and contribute to the continuous improvement of dispensary operations.
Collaboration: Work closely with dispensary staff and medical professionals to ensure that patients receive the highest quality care and service.

Resolving Technical Issues: Troubleshooted and resolved technical issues related to hotel systems, including mechanical, electrical, and plumbing, ensuring smooth operations and guest satisfaction.
Process Improvement: Recommended and implemented improvements to maintenance processes, enhancing service efficiency and reducing downtime.
Collaboration: Worked in tandem with other hotel departments to resolve complex issues and provide a high-quality guest experience.

Identifying and Reporting Issues: Identified electrical issues on ships and reported detailed information to the engineering team for prompt resolution.
Process Optimization: Worked closely with other technicians and project managers to ensure the proper functioning of electrical systems during ship construction.

Customer-Focused Troubleshooting: Addressed maintenance requests from residents and provided timely resolutions to ensure a safe and comfortable environment.
Problem Reporting: Documented recurring issues and worked with property management to improve long-term solutions, enhancing the living experience for residents.

Identifying, Reproducing, and Reporting Technical Issues: Identified and reported electrical system failures, ensuring quick resolutions through detailed communication with engineering teams.
Collaboration & Knowledge Sharing: Worked with cross-functional teams to troubleshoot and resolve technical problems, contributing to system reliability and operational success.
Safety & Maintenance: Maintained the safety, reliability, and functionality of critical electrical systems, ensuring compliance with military standards and regulations.