Jordan Wiles
Rolling Meadows,IL
Summary
Dynamic and results-oriented professional with a proven track record at Crunch Fitness, where I leveraged my passion for fitness and strength training to enhance client satisfaction and loyalty. Skilled in motivational coaching and critical thinking, I effectively resolved conflicts and improved workout safety. Demonstrated leadership and clear communication, contributing to a positive and productive work environment. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency. Known for strong focus on team collaboration and achieving results, adapting to shifting priorities seamlessly. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining safe working environment.
Overview
6
6
years of professional experience
Work History
MSR/Personal Trainer
Crunch Fitness
Mount Prospect, IL
06.2024 - Current
- Enter new membership information into computer database.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Laborer
Unique Construction
Rolling Meadows, IL
07.2018 - Current
- Transported, loaded, and unloaded material between production and storage facilities.
- Increased skill set as a result of ongoing education in new methods, tools, and equipment associated to specific worker duties.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Used variety of hand and power tools to complete tasks.
Football Office Assistant
Carthage College
Kenosha, WI
01.2023 - 05.2024
- Entered new recruits into our database for future contact aswell as to further their recruitment process.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Customer Service Representative
Walgreens
Palatine, IL
05.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Worker
International Services Inc
Arlington Heights, IL
05.2021 - 08.2021
- Inventory intake/data entry in excel spreadsheets.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Optimized storage space, rearranging items to better utilize available square footage.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Education
Bachelor of Arts - Allied Health Science
Carthage College
Kenosha, WI05-2024
High School Diploma -
Rolling Meadows High School
Rolling Meadows, IL05-2020
Skills
- Data Entry into Excel Spreadsheets
- Leadership Skills
- Motivational Coaching
- Clear Communication
- Critical Thinking
- Specific Exercise Program Designing
- Attention to Details
- Willingness to Learn
Timeline
MSR/Personal Trainer
Crunch Fitness
06.2024 - Current
Customer Service Representative
Walgreens
05.2023 - 08.2023
Football Office Assistant
Carthage College
01.2023 - 05.2024
Warehouse Worker
International Services Inc
05.2021 - 08.2021
Laborer
Unique Construction
07.2018 - Current
Bachelor of Arts - Allied Health Science
Carthage College
High School Diploma -
Rolling Meadows High School