Summary

Overview

Work History

Education

Skills

Websites

Timeline

JORDAN WILLS

Dallas

Summary

Experienced IT professional with strong background in system support and administration, prepared to tackle complex technical challenges. Adept at collaborating within teams to deliver reliable and efficient IT solutions, while remaining flexible to evolving project needs. Proficient in troubleshooting, network configuration, and software maintenance, with focus on achieving optimal results and ensuring operational stability. Recognized for reliability and consistent performance in high-stakes environments.

Overview

years of professional experience

Work History

Stock Associate

Walmart

07.2024 - Current

Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
Maintained effective team member communication.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
Answered customer questions and provided detailed product information.
Stocked merchandise, clearly labeling items, and arranging according to size or color.

IT SYSTEMS ASSISTANT

Job Corps Center

12.2022 - 06.2024

Installed, configured, tested and maintained operating systems, application software, and system management tools.
Optimized network performance through regular maintenance tasks such as firmware updates, reconfigurations, and equipment replacements when necessary.
Increased end-user satisfaction with timely resolutions to technical issues through effective troubleshooting methodologies.
Reduced downtime for critical systems by proactively monitoring and maintaining hardware and software components.
Developed comprehensive documentation for IT systems and processes, improving knowledge transfer within the team.
Provided level 1 and level 2 support for end-users through telephone, email, and remote desktop tools, delivering a prompt resolution of issues.

ORDER PICKER

Trilogy Warehouse

04.2022 - 11.2022

Checked inventory and selected products from specific locations based upon availability.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.

CLERK

Schnucks

06.2021 - 03.2022

Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Interacted with customers by phone, email, or in-person to provide information.
Produced high-quality communications for internal and external use.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.