Jordan Wilson
New York,NY
Summary
VIP Client Manager dedicated to assisting VIP and celebrity clients by performing administrative, sales, and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
10
10
years of professional experience
Work History
VIP Client Manager
What Goes Around Comes Around
01.2023 - Current
- Established performance and sales goals for myself and maintained and grew a VIP client book which resulted in 2.5 million in proactive sales for 2023.
- Exceeded sales targets consistently by utilizing effective negotiation skills and persuasive selling techniques.
- Liaised with sales, marketing, buying, and management teams to develop solutions and accomplish shared objectives.
- Managed accounts to retain existing relationships and grow share of business.
VIP Client Relations
What Goes Around Comes Around
01.2020 - 01.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established credibility among clientele due to consistent demonstration of in-depth product knowledge and ability to address client pain points effectively.
Luxury Vintage Specialist
What Goes Around Comes Around
07.2016 - 01.2020
- Generated new sales leads to achieve and exceed monthly sales goals.
- Collaborated with team members to create a positive and high-energy work environment, resulting in improved customer satisfaction.
- Maintained up-to-date knowledge of fashion trends, allowing for informed recommendations tailored to individual clients'' needs.
Visual Merchandiser | Senior Sales
Mulberry England
01.2014 - 07.2016
- I facilitated visual directives based on standards provided by the UK as well as created a monthly 'Visual Store-Report' to be sent to the UK monthly for review.
- I also provided high-level customer service, provide product knowledge and leather expertise designs.
Education
Photography
Parsons School of Design - The New School
New York, NY01.2010
Sandia Preparatory School
01.2008
Skills
- Sales coordination
- Customer Billing
- Extensive personal network
- Digital Sales
- Customer Service
- Fashion Trend Awareness
- Meeting Sales Goals
- Order Management
- Luxury Brand Understanding
- Building Customer Loyalty
- Sales processes
- Direct Sales
Timeline
VIP Client Manager
What Goes Around Comes Around
01.2023 - Current
VIP Client Relations
What Goes Around Comes Around
01.2020 - 01.2023
Luxury Vintage Specialist
What Goes Around Comes Around
07.2016 - 01.2020
Visual Merchandiser | Senior Sales
Mulberry England
01.2014 - 07.2016
Photography
Parsons School of Design - The New School
Sandia Preparatory School
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