Summary
Overview
Work History
Education
Skills
Community Service
Phone
Activities
Timeline
Generic

Jordan Winsor

Lawrence

Summary

Customer Service Professional experienced in managing high volumes of inbound calls and fostering positive customer relationships. Maintained customer satisfaction and contributed to company success through effective use of CRM systems and strong active listening skills. Committed to continuous skill expansion and delivering value to organizations.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Maximus
Lawrence
11.2025 - 08.2026
  • Handled escalated customer complaints with professionalism and empathy.
  • Resolved customer inquiries through multiple communication channels effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided detailed information about services and products to customers.
  • Documented customer interactions using company software for future reference.

Production Worker

Hallmark
Kansas City
07.2025 - 11.2025
  • Followed safety protocols while operating machines and equipment.
  • Followed safety protocols to maintain a secure work environment.
  • Inspected product quality prior to packaging and shipment.
  • Collaborated with team members to meet production deadlines.
  • Assisted in training new employees on assembly procedures.
  • Maintained cleanliness and organization of the production area.

Deli Clerk

Dillons
01.2024 - 09.2024

Breakfast Attendant

Tru by Hilton
04.2022 - 09.2022

Medicare Customer Service Representative

MAXIMUS
07.2019 - 01.2020

Receptionist

&BlowDry
06.2018 - 06.2019

Assistant Pre-K Teacher

Ballard Community Center
11.2017 - 04.2018

Medicare Customer Service Representative

GDIT (General Dynamics)
10.2016 - 04.2017

Server

Arbor Court Retirement Living
06.2016 - 09.2016

Education

University of Kansas -

University of Kansas
Lawrence, KS

High School -

Lawrence Free State High School

Skills

  • Customer Service
  • Telephone communication
  • Communication
  • Organization
  • Multitasking
  • Conflict Resolution
  • Problem Solving
  • Adaptability
  • Teamwork
  • Computer skills
  • Leadership
  • Emotional Intelligence

Community Service

  • 4H Volunteer
  • Elderly Assistance

Phone

cell, 785-393-8542

Activities

  • Firebird Elite Nominee
  • Competitive Choir (State Level 1, 2013 & 2014)
  • Encore Participant (2014)
  • Junior Varsity Softball
  • Creative Writing TA (2014)

Timeline

Customer Service Representative

Maximus
11.2025 - 08.2026

Production Worker

Hallmark
07.2025 - 11.2025

Deli Clerk

Dillons
01.2024 - 09.2024

Breakfast Attendant

Tru by Hilton
04.2022 - 09.2022

Medicare Customer Service Representative

MAXIMUS
07.2019 - 01.2020

Receptionist

&BlowDry
06.2018 - 06.2019

Assistant Pre-K Teacher

Ballard Community Center
11.2017 - 04.2018

Medicare Customer Service Representative

GDIT (General Dynamics)
10.2016 - 04.2017

Server

Arbor Court Retirement Living
06.2016 - 09.2016

University of Kansas -

University of Kansas

High School -

Lawrence Free State High School
Jordan Winsor