Jordan Young
Columbia ,MD
Summary
Proven leader with extensive experience in high-volume dining and pet care, notably at Poboy Jim Bar And Grill Excelled in team leadership and operational efficiency, enhancing customer satisfaction and workplace culture. Skilled in conflict management and POS system operations, achieving significant improvements in service delivery and team productivity.
Overview
5
5
years of professional experience
Work History
Lead Server
Poboy Jim Bar And Grill
03.2024 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Private Dog Sitter and Walker
Wag
01.2023 - Current
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
- Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
- Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
- Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
Lead Server
Bowlero
02.2023 - 10.2023
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
Dog Daycare Attendant
Camp Bow Wow
01.2023 - 05.2023
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
Server Trainer
Famous Dave's Bar-B-Que
01.2021 - 11.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Trampoline Supervisor
Sky Zone Trampoline Park
Columbia , MD
07.2020 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Movie Theater Attendant
Regal Cinemas
01.2019 - 02.2020
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
Education
High School Diploma - General Studies
Oakland Mills High School
Columbia, MD06.2020
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- Organization and Efficiency
- POS system operations
- Quality Control
- Operational Efficiency
- Exceptional communication
- Employee Training and Development
- Sales Techniques
- Responsible and Trustworthy
- Employee Development
- Teamwork and Collaboration
- Relationship Building
- Critical Thinking
- Accurate money handling
- Full Service Dining
- High-volume dining
- Conflict Management
- Staff Training
Affiliations
Event Manger and Administrative Assistant to House Of Most Wanted a Modeling Company
Timeline
Lead Server
Poboy Jim Bar And Grill
03.2024 - Current
Lead Server
Bowlero
02.2023 - 10.2023
Private Dog Sitter and Walker
Wag
01.2023 - Current
Dog Daycare Attendant
Camp Bow Wow
01.2023 - 05.2023
Server Trainer
Famous Dave's Bar-B-Que
01.2021 - 11.2021
Trampoline Supervisor
Sky Zone Trampoline Park
07.2020 - 03.2021
Movie Theater Attendant
Regal Cinemas
01.2019 - 02.2020
High School Diploma - General Studies
Oakland Mills High School
Similar Profiles
Leslie HopkinsLeslie Hopkins
BOH Trainer at Jim N Nicks Bar-B-QBOH Trainer at Jim N Nicks Bar-B-Q
Devontae WhiteDevontae White
Certified Trainer at Jim N Nicks Bar-B-QCertified Trainer at Jim N Nicks Bar-B-Q
Jerri MartinJerri Martin
Kitchen Staff Member at Jim N Nicks Bar-B-QKitchen Staff Member at Jim N Nicks Bar-B-Q
Richard Samuels IIIRichard Samuels III
Accounts Payable Specialist at Parry LabsAccounts Payable Specialist at Parry Labs
Kena NewtonKena Newton
Community Account Representative at ComcastCommunity Account Representative at Comcast