Jordan Zimmerman
Olympia,WA
Summary
Confident Computer Technician comfortable in help desk environments, assisting both employees and customers with technical issues. Additionally, an employee who values calm and clear communication both within the team and with end users. As well as, having an enthusiastic attitude towards knowledge and growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician Intern
Washington State Auditor's Office
01.2024 - Current
- Supported end-users with technical assistance, resulting in reduced downtime and increased productivity.
- Assisted in the deployment of new hardware devices, ensuring seamless integration into existing infrastructure.
- Maintained up-to-date inventory records for all IT assets, allowing for efficient management and tracking of resources.
- Provided remote support to end-users, resolving issues quickly without disrupting workflow or requiring on-site visits.
- Managed software installations and upgrades, maintaining optimal system functionality at all times.
Logistics Coordinator
Essence Arts
11.2021 - 12.2022
- Streamlined inventory management for reduced waste and improved cost control.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Executed a wide variety of tasks from delivery to logistical setup to allow my employer to focus directly on their creative process.
- Evaluated potential risks within logistics operations proactively implementing measures to mitigate potential issues.
Education
Bachelor of Arts - Computer Science
The Evergreen State College
Olympia, WA06.2024
Skills
- System Administration
- Remote Support
- Hardware Repair
- Software Installation
- Helpdesk services
- Customer Service
Certification
- Certified IT Support Technician Intern, The Office of the Washington State Auditor
Timeline
IT Technician Intern
Washington State Auditor's Office
01.2024 - Current
Logistics Coordinator
Essence Arts
11.2021 - 12.2022
Bachelor of Arts - Computer Science
The Evergreen State College
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