Joshua Dozier
Atlanta,Georgia
Summary
Capable IT Technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone and in teams to successfully investigate and troubleshoot problems. Motivated professional offering Bachelors of Science in Information Technology. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
3
3
years of professional experience
Work History
IT Technician (Intern)
Bulloch Solutions
Statesboro, Georgia
05.2023 - 08.2023
- Installed software, hardware and peripheral components on computers and networks.
- Conducted regular maintenance checks on all IT equipment in the office environment.
- Resolved technical issues related to operating systems, applications, printers and other hardware peripherals.
- Performed regular system scans to detect potential cyber-attacks and intrusions.
Supervisor of Operations
UPS
Atlanta, Georgia
10.2020 - 08.2021
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Provided training and guidance to team members on operational procedures and best practices.
- Collaborated with senior leadership on strategic initiatives related to operations.
Education
Information Technology
Georgia Southern University
Statesboro, GA05-2023
Skills
- Hardware Repair
- System Administration
- Network Configuration
- Software Installation
- Operating Systems
- Virtualization Technologies
- Remote Support
- Information Security
- Troubleshooting and Diagnostics
- Software Configuration
- Technical Support
- Penetration Testing
- Network Security
- Teamwork and Collaboration
- Decision-Making
- Time Management
- Reliability
- Goal Setting
- Multitasking
- Problem-Solving Abilities
- Interpersonal Communication
- Analytical Thinking
- Excellent Communication
- Adaptability
- Organizational Skills
- Active Listening
Affiliations
- I have been an active volunteer at the Berean Outreach Ministry Center in Atlanta, GA for the past 10 years. Assisting the ministry with IT support and customer-client support as registration agent.
References
References available upon request.
Timeline
IT Technician (Intern)
Bulloch Solutions
05.2023 - 08.2023
Supervisor of Operations
UPS
10.2020 - 08.2021
Information Technology
Georgia Southern University