Jordana Chaney
Miami,FL
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dietary
Baptist South Miami Hospital
Miami, FL
12.2024 - Current
- Assisting in training new staff members or students in food preparation and service procedures.
- Quality Control: Participating in quality control audits and procedures to ensure food safety and quality.
- Assisting with tasks like cutting, chopping, cooking, and preparing meals for patients.
- Meal Service: Delivering food to patients in their rooms or dining areas, and ensuring proper food temperature and presentation.
- Dietary Compliance: Adhering to specific dietary orders, including special diets, allergies, and food intolerances.
- Cleaning and Sanitation: Maintaining a clean and sanitary kitchen and dining areas, including washing dishes, cleaning equipment, and disposing of waste.
- Inventory and Stock Management: Assisting with inventory, stocking food items, and reporting low stock levels to the appropriate staff.
- Customer Service: Providing friendly and helpful service to patients, assisting with eating when needed, and addressing patient concerns.
- Record Keeping: Monitoring and reporting on patient food intake, such as calories, expenses, and other nutrition elements.
- Safety and Hygiene: Adhering to food safety guidelines, proper handwashing techniques, and other hygiene practices.
- Additional Responsibilities: Menu Planning: Assisting with menu planning and development, working with a dietitian or cook to create healthy and appealing meal plans.
- Patient Education: Providing information and education to patients and their families about nutrition and wellness.
BHT
Q Space Detox
Miami, FL
06.2024 - Current
- Providing emotional support to patients, especially during difficult times.
- Intervening in crisis situations, such as when patients are experiencing self-harm or aggression.
- Ensuring a safe and therapeutic environment for patients.
- Communicating with other members of the treatment team, including physicians, nurses, and therapists.
- Reporting any concerns or changes in patient status to appropriate personnel.
- Assisting with patient intake and care plans.
- Maintaining patient confidentiality.
- Participating in staff meetings and inservice training.
- Transporting patients to appointments or other locations as needed.
- Observing and recording patient behavior patterns, mood changes, and any behavioral or psychological changes.
- Documenting patient interactions, progress, and any concerning issues.
- Monitoring vital signs and other relevant data.
Certified Nursing Assistant/ HHA
BrightStar Care
Miami, FL
01.2019 - 01.2026
- Worked alongside registered nursing staff and followed care plans
- Built friendly rapport with patients and delivered personalized care
- Specialized in delivering high quality care to all patients
- Used initiative to respond quickly in emergency situations
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
Data Entry Clerk
Familymtree01
Miami Gardens, FL
03.2022 - 04.2024
- Minimized errors by contacting document owners to resolve questions, inconsistencies and missing data
- Verified data accuracy by consistently reconciling work with documentation
- Supported administrative tasks such as filing, scanning, and organizing documents as needed
- Responded to requests for data access or retrieval by locating and providing requested information
Administrative Assistant
VA Visionaries
Miami, FL
01.2023 - 02.2024
- Entered data accurately into spreadsheets and databases for recordkeeping purposes
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel
- Managed daily office operations and maintained organized workspace
- Delivered range of basic and advanced clerical support for daily and special project needs.
Front Desk Receptionist
Morningside Water Sports
Miami Beach, FL
01.2020 - 02.2022
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Remained calm, resourceful, and proactive while resolving complex issues
- Kept front of house clean and orderly
- Verified guest payment and contact information
- Responded promptly to email inquiries
- Greeted, assisted and directed visitors with professional attitude
- Helped guests with individual needs, and assistance with issues.
Assistant Manager
CVS Pharmacies
New Bedford, MA
03.2016 - 11.2019
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Smoothly handling escalated problems
- Maintained operational performance by skillfully handling opening and closing task
- Conducted regular inventory checks and placed orders for supplies as needed
- Maximized employee performance with hands-on training and close mentoring.
Call Center Representative
Shoebuy.Com
Boston, MA
06.2011 - 12.2015
- Answered incoming calls, chat messages and email communications to handle product concerns
- Handled caller needs for sales, service and account problems
- Demonstrated excellent communication skills when interacting with diverse customers
- Documented all call information according to standard operating policies and procedures.
Education
Business Management (Associate) -
Roxbury Community College
Boston, MA05.2011
High School Diploma -
New Bedford High School
New Bedford, MA06.2006
Skills
Administrative experience
Orderly experience - Orderly experience (11-15 years)
Crisis intervention
Healthcare safety hazard reporting
Database Management
Organizational skills
Microsoft Access
Medical administrative support
Cooking
Data Entry
Hospital patient safety
Childcare
Wheelchairs
Hospital experience
Daycare
Discharge planning
EMR systems
Customer Service
MDS
Time management
Phone etiquette
Microsoft Outlook
Medical waste disposal
De-escalation techniques
Restaurant experience
Patient care
Ambulating
Patient room cleaning
Google Docs
Surgery
Experience with children
Communication skills
QuickBooks
Patient hygiene assistance
Document processing
Patient safety measures implementation
Patient transport
Social work
Hospital bed handling
Medical receptionist
Office Administration
Problem Solving
File Management
Typing
Patient transfer methods
Accuracy and Attention to Detail
HIPAA
Microsoft Powerpoint
Microsoft Word
Culinary experience
Toddler care
Infection control
Office management
Personal protective equipment (PPE) use
Intake
Patient observation
Bilingual
Safe lifting practices
Office experience
Assistive devices
Proper lifting technique adherence
Certification
- ServSafe
- First Aid Certification
- Child Development Associate Certification
- Food Handler Certification
- Driver's License
- CNA
- Certified Medical Assistant
Languages
Spanish
Timeline
Dietary
Baptist South Miami Hospital
12.2024 - Current
BHT
Q Space Detox
06.2024 - Current
Administrative Assistant
VA Visionaries
01.2023 - 02.2024
Data Entry Clerk
Familymtree01
03.2022 - 04.2024
Front Desk Receptionist
Morningside Water Sports
01.2020 - 02.2022
Certified Nursing Assistant/ HHA
BrightStar Care
01.2019 - 01.2026
Assistant Manager
CVS Pharmacies
03.2016 - 11.2019
Call Center Representative
Shoebuy.Com
06.2011 - 12.2015
Business Management (Associate) -
Roxbury Community College
High School Diploma -
New Bedford High School