Vicki Cupstid
Rogers,AR
Summary
Dedicated and compassionate professional with extensive experience in concierge services, dispatch operations, senior care, and administrative support. Strong communicator with a background in high-pressure environments such as 911 dispatch and healthcare settings. Skilled in customer service, scheduling, transportation coordination, and office management. Authorized to work in the US for any employer
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dietary Cook
The Garden of Osage
Rogers, AR
01.2026 - Current
- Prepared nutritious meals adhering to dietary restrictions and preferences for residents.
- Maintained kitchen cleanliness and compliance with food safety regulations through regular inspections.
Manager
Siloam Springs Housing Authority
Siloam Springs, AR
08.2025 - 11.2025
- Led operational initiatives to enhance housing quality and resident satisfaction.
- Developed and implemented strategic policies to ensure compliance with federal housing regulations.
- Oversaw budget management, ensuring efficient allocation of resources for community development projects.
- Collaborated with local organizations to coordinate community outreach programs and services for residents.
- Mentored staff in best practices for tenant relations and conflict resolution strategies.
Concierge
The Bungalows-Springdale, AR
Springdale, AR
08.2023 - 04.2025
- Chief Concierge
- Assistant activity, Director
- Appointment scheduler
- Room tray accounts
- Coordinated transportation and reservations, ensuring seamless travel experiences for guests.
- Managed concierge desk operations, maintaining organized workflows and efficient communication.
RA/CNA
Village on the Park-Rogers, AR
Rogers, AR
04.2023 - 07.2023
- RA/CNA..
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene tasks, promoting independence and self-esteem among residents.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
Dispatch
NWA Airport-Bentonville, AR
Bentonville, AR
05.2022 - 10.2022
- Had to move back to Louisiana due to Family Death
- Resolved unexpected challenges during transport operations calmly and efficiently while maintaining open communication with dispatch team members.
- Improved emergency response times by streamlining communication protocols and refining dispatch procedures.
- Increased overall customer satisfaction with timely pickups and drop-offs through diligent dispatch monitoring.
Dispatcher
All Roadside Towing
02.2020 - 04.2022
- Dispatch/911/Front Desk
Dispatcher
CPSO-Vidalia, LA
Vidalia, LA
07.2010 - 04.2018
- Coordinated daily transportation schedules to optimize routes and reduce delays.
- Communicated efficiently with drivers to ensure timely pickups and deliveries.
- Monitored real-time traffic conditions to adjust dispatch plans accordingly.
- Utilized GPS tracking systems to enhance route accuracy and efficiency.
- Maintained detailed logs of dispatch activities for compliance and reporting purposes.
- Collaborated with team members to improve workflow processes and response times.
- Resolved issues promptly by liaising between clients and drivers under pressure.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
Miss Lou CB Equipment
Owner-Operator
Ferriday, LA
02.2014 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High school diploma or GED - 12
06-2015
Skills
- POS
- Senior care
- Leadership
- Filing
- Customer Service
- Dishwashing
- Clerical experience
- Personal assistant experience
- Event & Activity Planning
- Assisted living
- Event planning
- Shuttle driving
- Administrative Experience
- Childcare
- Cashiering
- Word processing
- Pet care
- Photography
- Dispatching
- Office experience
- Accounts payable
- Time management
- English
- Cash handling
- Experience working with students
- Videography
- Accounting software
- Product demos
- Microsoft Powerpoint
- Handling customer inquiries
- Operating systems
- Hospitality
- Security Awareness
- Computer skills
- Medication administration
- CRM software
- Customer support
- Veterinary technician experience
- Retail sales
- Attention to detail
- Microsoft Outlook
- Food handling
- Transportation Scheduling
- Customer relationship management
- Microsoft Word
- Medical terminology
- Bookkeeping
- Nursing home experience
- Cash register
- Grocery store
- Animal care
- Stocking
- Driving
- Security
- Phone etiquette
- Front desk
- Restaurant experience
- Infant care
- HIPAA
- QuickBooks
- Organizational skills
- Marketing
- Kitchen experience
- Communication skills
- Veterinary experience
- Data Entry
- Multi-line Phone Systems
- Typing
- Office Management
- Logistics
- Database management
- Google Docs
- Social media management
- Windows
- Sales
- Customer service
- Strong work ethic
- Highly adaptable
- Effective problem solving
- Excellent multitasking
Certification
- Driver's License
- CNA
Timeline
Dietary Cook
The Garden of Osage
01.2026 - Current
Manager
Siloam Springs Housing Authority
08.2025 - 11.2025
Concierge
The Bungalows-Springdale, AR
08.2023 - 04.2025
RA/CNA
Village on the Park-Rogers, AR
04.2023 - 07.2023
Dispatch
NWA Airport-Bentonville, AR
05.2022 - 10.2022
Dispatcher
All Roadside Towing
02.2020 - 04.2022
Miss Lou CB Equipment
Owner-Operator
02.2014 - 08.2019
Dispatcher
CPSO-Vidalia, LA
07.2010 - 04.2018