Jordana Peifer
Minneapolis,MN
Summary
Adept at juggling multiple tasks, I excelled in high-pressure environments at Dennys Restaurant, enhancing customer satisfaction through exceptional service and strong teamwork. My ability to resolve conflicts and maintain attention to detail has consistently improved operational efficiency. Skilled in cash handling and interpersonal communication, I am committed to achieving and exceeding employer expectations.
I am reliable, I adapt well to any situation that presents itself, and will be an asset to this company when I am hired.
I am available to start work immediately as well and I look forward to hearing from you.
Overview
11
11
years of professional experience
Work History
Waitress
Dennys Restaurant
11.2014 - 06.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Hostess
Keys Cafe
08.2013 - 03.2014
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Crew Member
Wendy's
04.2011 - 10.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Certified Nursing Assistant
Talahi Care Center
11.2007 - 08.2008
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Certified Nursing Assistant
Augustana Care Center
01.2006 - 06.2006
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Cashier
Ward Foods
08.2004 - 09.2005
- Greeted customers approaching the concessions stand at the Coliseum on the Minnesota State Fairgrounds
- Assisted customers in a timely manner, while multitasking in order to serve customers in a fast paced environment
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Certified Nursing Assistant
Inver Grove Good Samaritan
11.2004 - 08.2005
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Education
Nursing Assistant Certification - Healthcare
Red Cross
St Paul, MN09.2004
High School Diploma - GED
Century College
White Bear Lake, MN2001
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cash Handling
- Memory retention
- Complex Problem-Solving
- Warm and Friendly
- Reliable and Responsible
- Team Player
- Adaptable and Flexible
- Excellent Communication
- Multitasking Abilities
- Problem-Solving
- Attention to Detail
- Decision-Making
- High Energy and Stamina
- Interpersonal Communication
- Conflict resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waitress
Dennys Restaurant
11.2014 - 06.2015
Hostess
Keys Cafe
08.2013 - 03.2014
Crew Member
Wendy's
04.2011 - 10.2011
Certified Nursing Assistant
Talahi Care Center
11.2007 - 08.2008
Certified Nursing Assistant
Augustana Care Center
01.2006 - 06.2006
Certified Nursing Assistant
Inver Grove Good Samaritan
11.2004 - 08.2005
Cashier
Ward Foods
08.2004 - 09.2005
Nursing Assistant Certification - Healthcare
Red Cross
High School Diploma - GED
Century College