Jordana Sosa
Fresno,CA
Summary
Results-driven Assistant Manager with 20+ years of progressive leadership in plasma collection centers, known for driving operational excellence and compliance in demanding, high-volume environments. Expert in regulatory standards, team development, and process improvement, with a strong history of enhancing performance, reducing risk, and delivering top-tier donor care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
BioLife Plasma Services
Fresno, CA
04.2024 - Current
- Oversee daily operations and staff within production areas, ensuring achievement of production and cost goals
- Support Center Manager in driving compliance with all regulatory, safety, and quality standards
- Recruit, train, and develop team members and leadership staff
- Provide performance feedback and initiate disciplinary actions when necessary
- Lead audit readiness efforts and implement corrective/preventive actions
- Prepare operational reports and communicate business needs to leadership
- Maintain hands-on involvement in donor floor operations and customer service
Operations Manager Trainee (OMT)
BioLife Plasma Services
01.2023 - 01.2024
- Completed intensive leadership development program with mentorship through BioLife University
- Gained experience across financial, operational, regulatory, and people management functions
- Supported achievement of production goals while maintaining strict compliance standards
- Developed skills in budgeting, marketing, facility operations, and quality systems
Center Supervisor
BioLife Plasma Services
San Bernardino, CA
01.2021 - 01.2023
- Managed production floor operations and led staff to meet performance and compliance goals
- Addressed donor and employee concerns promptly to maintain high satisfaction levels
- Fostered teamwork and collaboration across departments
- Ensured a clean, safe, and professional work environment
- Partnered with leadership to resolve operational challenges and improve efficiency
Training Coordinator
Grifols Biomat
Orange, CA
01.2005 - 01.2021
- Led and managed all training programs to ensure regulatory compliance and operational excellence
- Partnered with regional leadership to implement training strategies and improvements
- Supervised and coordinated trainers across departments
- Identified performance gaps and implemented corrective training actions
- Developed and delivered training materials and programs
- Maintained and audited training records to ensure compliance with SOPs and certification requirements
- Additional Roles at Grifols:
- Operations Supervisor – Mentored staff, including promoting 3 employees into leadership roles
- Donor Center Specialist | Plasma Processing Lead | Donor Floor Lead | Phlebotomist
Certified Phlebotomy Technician I
Pomona Valley Hospital
Pomona, CA
01.2010 - 01.2012
- Performed venipuncture and specimen collection for inpatient and outpatient populations
- Specialized in pediatric blood collection
- Utilized various collection methods including vacutainers, syringes, and butterfly needles
Laboratory Technician
University of Nevada School of Medicine
Reno, NV
01.2004 - 01.2005
- Conducted environmental monitoring of laboratory and animal care facilities
- Maintained lab equipment, supplies, and records
- Assisted physicians and students with lab procedures and data collection
Education
Advanced Didactic Phlebotomy Certificate -
Medical Assistant Program Certificate - undefined
Techniques of Venipuncture Certificate - undefined
Clinical Laboratory Science Coursework - undefined
Loma Linda University
Skills
- 20 years of supervisory and managerial experience in plasma collection donor centers across California and Nevada
- In-depth knowledge of federal and state regulations, including FDA-approved SOPs, OSHA, CLIA, and cGMP standards
- Strong leadership, communication, and problem-solving skills in high-volume, regulated environments
- Proven ability to identify errors, implement corrective actions, and improve operational performance
- Skilled in training and adapting to diverse learning styles to enhance team development
- Extensive customer service experience with diverse populations
- Thrive in fast-paced environments prioritizing donor and employee safety, compliance, and product quality
Certification
- Certified Phlebotomy Technician I (CPT-1), State of California — License #CPT47171
- National Healthcareer Association CPT-1 — #4411-4242
- Office Laboratory Assistant, State of Nevada — #19245AO-0
- CPR/BLS Certified
Timeline
Assistant Manager
BioLife Plasma Services
04.2024 - Current
Operations Manager Trainee (OMT)
BioLife Plasma Services
01.2023 - 01.2024
Center Supervisor
BioLife Plasma Services
01.2021 - 01.2023
Certified Phlebotomy Technician I
Pomona Valley Hospital
01.2010 - 01.2012
Training Coordinator
Grifols Biomat
01.2005 - 01.2021
Laboratory Technician
University of Nevada School of Medicine
01.2004 - 01.2005
Medical Assistant Program Certificate - undefined
Techniques of Venipuncture Certificate - undefined
Clinical Laboratory Science Coursework - undefined
Loma Linda University
Advanced Didactic Phlebotomy Certificate -
AWARDS
“Best Center Supervisor,” San Bernardino (2021–2022), Centennial Scholarship for Early Graduation (2000)