Jordan D. Weaver
8005 Honeysuckle, Temple,TX
Summary
Dear Hiring Manager, I am Jordan D. Weaver, a professional with 7+ years of technical support experience and 10+ years overall in customer service. My expertise in troubleshooting, problem-solving, and customer retention, combined with my commitment to excellence, makes me a versatile candidate. I look forward to contributing to your organization's success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Allstate
04.2022 - Current
- 40 hours per week
- Handled 30+ inbound calls daily, providing personalized insurance quotes and coverage recommendations
- Assumed bundled policies (Home/Auto or Auto/Renters) to maximize customer value
- Led prospects through the sales process, addressing objections and closing policies efficiently
- Maintained compliance while consistently meeting or exceeding sales targets
- Utilized CRM systems to track leads, follow up, and manage policy renewals
Technical Support Representative
Registered Agent Inc
08.2019 - 04.2022
- 40 hours per week
- Supervised technical support operations, resolving 80-100+ daily customer issues
- Managed cases and escalations using Salesforce, ensuring timely resolutions
- Provided support across phone, email, and chat for account and system issues
- Improved processes by identifying system bugs and recommending fixes
- Exceeded team KPIs, including customer retention and issue resolution rates
Technical Support/Sales Representative
TruSource Labs
04.2016 - 08.2019
- 40 hours per week
- Provided technical support through inbound calls, handling 80-130 calls daily
- Consistently met sales quotas and company metrics
- Conducted troubleshooting procedures following Knowledge Base guidelines
- Leveraged sales expertise to upsell current deals and offers
- Operated efficiently with dual monitors
- Participated in weekly coaching sessions
- Proficient in Salesforce, Zendesk, and Cisco systems
- Helped clients to place accurate orders to ensure satisfaction
Education
HS Diploma -
Temple High School
Temple, TX06.2015
Skills
- Order management system
- Insurance Sales
- B2B Sales
- Microsoft Powerpoint
- Salesforce
- Cash handling
- Microsoft Word
- Personal assistant experience
- Computer skills
- Zendesk
- Help desk
- Clerical experience
- Marketing
- CRM Software
- Management
- Relationship management
- Technical Support
- Order fulfillment
- Time management
- Sales
- Negotiation
- Inside sales
- Organizational skills
Certification
- Property & Casualty License, 04/24, 04/26
- Life Insurance License, 02/24, 02/26
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Licensed Insurance Agent
Allstate
04.2022 - Current
Technical Support Representative
Registered Agent Inc
08.2019 - 04.2022
Technical Support/Sales Representative
TruSource Labs
04.2016 - 08.2019
HS Diploma -
Temple High School