Quinton Wilson
Houston,TX
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Upbeat, customer-focused Sales Associate with 9 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Agent
Tranzact Insurance Solutions
Houston, TX
02.2023 - 11.2025
- Conducted comprehensive insurance policy reviews to ensure compliance and accuracy.
- Developed tailored insurance solutions based on client needs and risk assessments.
- Educated clients on coverage options, enhancing understanding of policies and benefits.
- Collaborated with underwriters to streamline application processes and improve approval timelines.
Licensed Insurance Agent
Willis Towers Watson
Houston, TX
06.2022 - 02.2023
Customer Service Representative
Walmart
Missouri City, TX
06.2020 - 07.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Madison High School
Houston, TX05.2020
Skills
- Retail sales
- Well Spoke
- POS system operation
- Teamwork
- Dispute mediation
- Documentation and recordkeeping
- Cash register operation
- Customer assistance
- Money handling
- Sales expertise
- Retail merchandising expertise
- Assessed customer product needs and interests in order to best recommend suitable items
- Multitasking
- Analytical
- Good work ethic
- Appointment Scheduling
- Inbound and Outbound Calling
Timeline
Licensed Insurance Agent
Tranzact Insurance Solutions
02.2023 - 11.2025
Licensed Insurance Agent
Willis Towers Watson
06.2022 - 02.2023
Customer Service Representative
Walmart
06.2020 - 07.2021
High School Diploma -
Madison High School