Jordane Mills
New Haven,USA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Beacon Therapy PLLC
06.2019 - 10.2024
- Maintain a safe environment for individuals with developmental disability
- Prepare meals for the requirements of the individual with accordance to their diet
- Assist with completing daily tasks promoting independence
- Provide daily care and assistance with activities of daily living
- Intervene with behavioral challenges to maintain safety for the individual
Loss Prevention Associate
Burlington Coat Factory
05.2018 - 07.2019
- Documenting of incidents and reports
- Monitor the store to prevent shoplifting
- Observe routine inventory audits
- Monitor and control surveillance videos and cameras
- Create team schedule
Customer Service Agent
Global Response
02.2018 - 05.2018
- Manage and resolve customer complaints
- Resolve customer issues quickly and efficiently
- Manage customer account
Store Clerk Associate/Supervisor
08.2014 - 04.2017
- Assist customer purchases and provide product information
- Organize and maintain a clean store environment
- Financial transaction and operate cash register
- Assist with inventory and restocking of products
- Receive and process with merchandise
Education
High School Certificate -
Brown’s Town High School
Brown’s Town, St. Ann, JamaicaCaribbean Examination Counsel Certificate (CXC) - Biology, English Language, Food and Nutrition, Human and Social Biology
Brown’s Town High School
Brown’s Town, St. Ann, JamaicaD Security Licensing -
Florida Department of Agriculture and Customer Service Division
Skills
- Network diagnostics
- Complaint resolution
- Call logging
- Strategic planning
- Customer service
- Works Well Under Pressure
- Issue resolution
- Active listening
- Conflict resolution
- Problem-solving
- Goal setting
- Time management
Timeline
Direct Support Professional
Beacon Therapy PLLC
06.2019 - 10.2024
Loss Prevention Associate
Burlington Coat Factory
05.2018 - 07.2019
Customer Service Agent
Global Response
02.2018 - 05.2018
Store Clerk Associate/Supervisor
08.2014 - 04.2017
High School Certificate -
Brown’s Town High School
Caribbean Examination Counsel Certificate (CXC) - Biology, English Language, Food and Nutrition, Human and Social Biology
Brown’s Town High School
D Security Licensing -
Florida Department of Agriculture and Customer Service Division