Jordan Gaudie
Kittery
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
John Hancock Life Insurance
01.2024 - Current
- Assisted customers with questions relating to their life insurance policy, including policy details, premium questions, and requests for disbursements.
- Addressed customer concerns with empathy and a desire to resolve issues for customer retention and care.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional training to take on more call responsibility and enhance customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Restaurant Supervisor
Loco Cocos Tacos
03.2019 - 05.2023
- Worked as both server and bartender for multiple shifts and filled in when needed.
- Supervised front of house staff of up to 15 people and ensured staff was following rules and keeping busy.
- Greeted customers with kind and welcoming customer service.
- Trained new hires in food handling and safety as well as with company rules and shift responsibilities.
- Completed opening and closing tasks including register counting, sales reports, and tip distribution between staff.
- Worked on multiple catering orders and did deliveries when required for catering at larger gatherings.
- Ensured equipment was working and ordered repairs/service when required.
Education
High School Diploma -
Portsmouth High School
Portsmouth, NH06.2021
Skills
- Hospitality Management
- Handling Customer Complaints
- Strong Verbal Communication
- Problem Resolution
- Staff Supervision
- Fast Learner
- Exceptional Listening Skills
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
John Hancock Life Insurance
01.2024 - Current
Restaurant Supervisor
Loco Cocos Tacos
03.2019 - 05.2023
High School Diploma -
Portsmouth High School
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