Jordan M. Lowry Sr.
Richmond,VA
Overview
15
15
years of professional experience
Work History
Garage Door Installer
Quality Building Products
08.2022 - Current
- Deliver excellent customer service, addressing any questions or concerns during installation.
- Troubleshoot malfunctioning components during maintenance visits leading to fewer instances of costly repairs and ensuring continued client satisfaction.
- Maintain clear communication with office staff regarding scheduling changes or additional work needed on projects.
- Educate homeowners about proper care and maintenance of garage door systems.
- Diagnose problems and completed timely repairs.
- Enhance the longevity of garage doors with thorough inspections and preventative maintenance tasks.
Account Lead
Lineage Logistics
06.2018 - 08.2022
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Oversaw daily operations and shipping and handling processes.
Customer Service Representative
Concentrix
04.2017 - 06.2018
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Complied with call center quality standards by maintaining accuracy and speed.
Commercial/Residential Painter
CMT Painting & Power Washing
02.2015 - 04.2017
- Maximized durability of painted surfaces by properly cleaning, priming, and sealing before application of final coats.
- Worked with other construction professionals, such as carpenters, electricians and plumbers, to prepare units for lease
- Protected all nearby furnishings and building materials before and during every painting job, including carpets, cabinetry, outlet covers, lighting fixtures and landscaping
- Completed each project in an efficient, timely manner
- Matched paint samples for touch-ups and other small projects
- Reduced project completion time by efficiently managing work schedules and prioritizing tasks.
Pipefitter/Welder/Plumber Technician
Colonial Webb
01.2010 - 02.2015
- Fabricated and installed screw pipe, socket weld pipe, and stainless steel tubing.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Measured, threaded, and cut materials to correct angles.
Education
Certified Welder -
Richmond Technical Center
11.2014
Certified Plumber -
Richmond Technical Center
11.2014
GED -
Henrico Adult Education
04.2010
Skills
- Inventory Maintenance
- Material Labeling
- Customer Service
- Merchandise Stocking
- Operate Pallet Jack/Forklift
- Loading & Unloading
- Verbal & Written Communication
- OSHA Compliance
- Organizational Skills
- Painting & Finishing
- Order Tracking
- Equipment Operation
- Picking & Packing
- Microsoft Office
- Shipment Coordination
- Welding & Plumbing
Timeline
Garage Door Installer
Quality Building Products
08.2022 - Current
Account Lead
Lineage Logistics
06.2018 - 08.2022
Customer Service Representative
Concentrix
04.2017 - 06.2018
Commercial/Residential Painter
CMT Painting & Power Washing
02.2015 - 04.2017
Pipefitter/Welder/Plumber Technician
Colonial Webb
01.2010 - 02.2015
Certified Welder -
Richmond Technical Center
Certified Plumber -
Richmond Technical Center
GED -
Henrico Adult Education
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