Jordan M. Steller, M.H.A.

• Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal setting, and progress monitoring.
• Promoted a supportive work environment by fostering teamwork and open communication among staff members.
• Streamlined clinic operations for increased efficiency through staff training and process improvements.
• Created and implemented policies to improve operational efficiency and patient care quality.
• Developed targeted marketing strategies to increase patient volume and grow the practice over time.
• Managed budgets and resources to ensure financial stability while maintaining high-quality services.
• Implemented data-driven decision-making processes to optimize clinic performance and patient outcomes.
• Ensured optimal use of clinical space by managing schedules efficiently.
• Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
• Budgeted for resources to control expenditure and maximize profits.
• Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
• Developed financial forecasts for informed strategic planning.
• Managed day-to-day business operations.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Negotiated contracts with payors for better pricing and terms, reducing overall costs for the business.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business’s financial stability, such as COVID.
• Oversaw successful accreditation processes, ensuring compliance with industry standards and regulations.
• Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
• Established strong partnerships with referring physicians to streamline referrals between practices leading to enhanced coordination of care.
• Boosted clinic’s reputation, establishing relationships with local healthcare providers and organizations.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

• Assistant Manager
  Palm Harbor MRI/Park Place MRI – Palm Harbor/Tampa, FL
  • Led training initiatives, enhancing employee skills and confidence.
  • Developed contingency plans with team to address potential disruptions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Enforced company policies consistently while handling disciplinary actions when necessary, with fairness and respect.
  • Open and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive patient engagement by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.