Hi, I’m
Jordan M. Steller, M.H.A.
Clearwater,FL
Summary
Dynamic leader with a proven track record at Choice Health Care, Inc/Premier Vein & Vascular, enhancing operational efficiency and patient care quality through expert clinical management and strategic marketing. From design and build out of multiple Office Based Surgical suites to billing, collections and scheduling, I have been embedded in every aspect of the patient experience in a medical practice.
Overview
27
years of professional experience
8
years of post-secondary education
Work History
Choice Health Care, Inc/Premier Vein & Vascular
Clinic Director/Owner
11.2010 - 12.2024
Job overview
- Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
- Developed targeted marketing strategies to increase patient volume and grow the practice over time.
- Promoted a supportive work environment by fostering teamwork and open communication among staff members.
- Oversaw successful accreditation processes, ensuring compliance with industry standards and regulations.
- Established strong partnerships with referring physicians in order to streamline referrals between practices leading to enhanced coordination of care.
- Boosted clinic''s reputation, establishing relationships with local healthcare providers and organizations.
- Streamlined clinic operations for increased efficiency through staff training and process improvements.
- Managed budgets and resources to ensure financial stability while maintaining high-quality services.
- Implemented data-driven decision-making processes to optimize clinic performance and patient outcomes.
- Ensured optimal use of clinical space by managing schedules efficiently.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Budgeted for resources to control expenditure and maximize profits.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Successfully negotiated client contract renewals to create increased revenue.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed financial forecasts for informed strategic planning.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with payors for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Palm Harbor MRI/Park Place MRI
Assistant Manager
12.1997 - 05.2006
Job overview
- Led training initiatives, enhancing employee skills and confidence.
- Developed contingency plans with team to address potential disruptions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated cohesive team environment by providing clear direction and support.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
University of South FloridaTampa, FL
Bachelor of Arts from Business Economics
12-2003
Champlain CollegeBurlington, VT
Master of Science from Health Administration
03.2010 - 12.2013
Champlain CollegeBurlington, VT
Grad Cert: Healthcare Quality
03.2010 - 12.2013
Skills
- Operations management
- Program implementation
- HIPAA compliance
- Clinical management
- Surgical Suite Buildouts
- Employee training
- Marketing
- Corporate licensing compliance
- Medical billing/coding/collections
- Revenue management
- Profit and loss statements
- Bookkeeping oversight
Affiliations
- M.G.M.A :Medical Group Management Association
Timeline
Clinic Director/Owner
Choice Health Care, Inc/Premier Vein & Vascular
11.2010 - 12.2024
Champlain College
Master of Science from Health Administration
03.2010 - 12.2013
Champlain College
Grad Cert: Healthcare Quality
03.2010 - 12.2013
Assistant Manager
Palm Harbor MRI/Park Place MRI
12.1997 - 05.2006
University of South Florida
Bachelor of Arts from Business Economics
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