Personable sales professional with focus on propelling customer relationships to exceed sales goals and boost profit margins. Perceptive customer satisfaction expert skilled at highlighting specific product qualities appealing to customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Insurance Broker
United Brokers Group
Mansfield, Ohio
03.2024 - Current
Provided customized insurance solutions for clients based on their individual needs, to ensure optimal service and compliance.
Assessed the impact of pending legislation on current policies and procedures.
Responded promptly to customer inquiries via phone, email, or in-person meetings.
Cultivated strong customer relationships, boosting client retention, and satisfaction.
Server/Bartender
The Dog Society
San Diego, CA
06.2023 - 01.2024
Provided excellent customer service to ensure satisfaction.
Handled customer orders promptly and accurately including beer selections, basic cocktail preparations, and food service.
Processed financial transactions adhering to established protocols.
Prioritized visitor safety by ensuring every new arrival filled out proper paperwork, and supervising guests and their pets during their visit.
Conducted facility tours upon request, and addressed inquiries swiftly.
Upheld high standards of sanitation in accordance with health department regulations.
Maitre D'
Lucca Downtown
Canton, OH
12.2022 - 04.2023
Managed reservations and adjusted the dining room configuration to provide a seamless fine dining experience.
Facilitated staff operations and provided for guest needs to enhance satisfaction.
Assisted with dining service, bar operations, and supply restock when needed.
Server/Bartender
Basil Asian Bistro
Canton, Ohio
08.2020 - 04.2023
Delivered exceptional customer service in a fast-paced environment.
Guided guests in selecting food and beverage options based on their preferences.
Stayed informed about daily specials, new menu items, promotions.
Ensured that each guest was served courteously, quickly, and efficiently.
Performed opening and closing duties, such as setting up the dining area, restocking supplies, and sanitation.
Operated POS terminals to input orders, split bills and calculate totals.
Office Manager
Budget Blinds
Canton, OH
11.2021 - 03.2022
Maintained verbal and written communication with clients and manufacturers to maintain customer satisfaction.
Oversaw product check-in, quality control, and organization.
Performed data entry and bookkeeping, managing both digital and physical filing systems.
Offered personalized recommendations to gallery visitors.
Education
High School Diploma -
Hoover High School
Canton, OH
05-2021
College Credit Plus Coursework
Stark State College
Canton, OH
01-2019
Skills
Sales
Customer service
Policy analysis
Underwriting principles
Financial planning
Contract review and analysis
Insurance sales strategy
Conflict resolution
Client retention
CRM systems
POS systems
Communication
Multitasking
Time management
Liquor, wine, and food service
High-volume dining
Item promotion
Payment processing
Data entry
Certification
Accident & Health Insurance License 02/27/2024
Life Insurance License 02/27/2024
ServSafe 05/28/2023
References
Cassi Myers, Manager at United Brokers Group, (330) 413-0794
Daniel Casas, Manager at The Dog Society, (661) 993-3194
Tony Ly, Owner Of Basil Asian Bistro and Lucca Downtown, (330) 705-9102
Tim Colangelo, Owner of Budget Blinds, (760) 987-3801
Timeline
Licensed Insurance Broker
United Brokers Group
03.2024 - Current
Server/Bartender
The Dog Society
06.2023 - 01.2024
Maitre D'
Lucca Downtown
12.2022 - 04.2023
Office Manager
Budget Blinds
11.2021 - 03.2022
Server/Bartender
Basil Asian Bistro
08.2020 - 04.2023
Accident & Health Insurance License 02/27/2024
Life Insurance License 02/27/2024
ServSafe 05/28/2023
High School Diploma -
Hoover High School
College Credit Plus Coursework
Stark State College
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