Jordan S. Gibson

• Processed customer transactions according to established policies and procedures.
• Drove sales by identifying customer needs and making product and service referrals.
• Handled exchanges, returns and refunds.
• Enhanced customer satisfaction with fast, knowledgeable service
• Maintained knowledge of products and services to promote, upsell and cross-sell.
• Interacted with customers, promoting excellent service and experiences to generate repeat business.
• Offered customers information about products, services, prices and special offers.
• Answered phones and resolved customer issues and complaints.
• Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Worked flexible hours, including weekends and holidays, as needed by business.
• Maintained knowledge of products, promotions, and policies.
• Offered solutions to problems by identifying root cause of issue.
• Handled difficult situations while maintaining professionalism and empathy.
• Processed customer orders and returns accurately.

• Managed paperwork and filing with efficient and organized approach.

• Maintained clean and organized pharmacy shelves, workstations, and storage areas.

• Handled sensitive patient information discreetly while maintaining confidentiality standards. i • Greeted customers warmly upon arrival at pharmacy counter.

• Assisted pharmacists in preparing and dispensing medications to customers.

• Identified and resolved conflicts between workers to promote teamwork.
• Planned and supervised job task assignments, upholding quality standards.
• Communicated, trained and promoted quality standards to team members.
• Responded to all customer concerns or issues promptly and professionally.
• Executed cash management duties with POS and shift reports.
• Counted drawers and followed proper daily cash handling procedures.
• Communicated with other shift leaders to share important information or concerns.
• Delegated tasks to encourage teamwork during shifts and comply with company standards