Jordan Smith
Mauldin,SC
Summary
Friendly, reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated.
Overview
5
5
years of professional experience
Work History
Merchandising Assistant Store Manager
Kohls Corp
Anderson, SC
09.2023 - Current
- Reviewed daily sales and inventory levels to ensure accuracy of product availability.
- Developed visual merchandising plans for store displays, including window displays and promotional campaigns.
- Analyzed customer feedback to determine areas of improvement in store operations.
Store Associate
Kohl's
Myrtle Beach, SC, SC
06.2022 - 09.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
To-Go Call Center Agent, Host
TGI Fridays
Dallas, TX, TX
05.2019 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
Bachelor's - General Business Management
Coastal Carolina University
Conway, SC05.2023
Skills
- Merchandise Receiving and Handling
- Time Management
- Team Player
- Energy and Physical Stamina
- Building Customer Loyalty
- Active Listening and Communication
- Issue and Complaint Resolution
- Customer Communication
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
Timeline
Merchandising Assistant Store Manager
Kohls Corp
09.2023 - Current
Store Associate
Kohl's
06.2022 - 09.2023
To-Go Call Center Agent, Host
TGI Fridays
05.2019 - 06.2023
Bachelor's - General Business Management
Coastal Carolina University