Jordan W. Richbourg, Ph.D.

• Managed relationships with 80+ clients, ensuring seamless contract execution and customer satisfaction, leading to increased retention and revenue.
• Leveraged customer data to enhance retention strategies, improving renewal rates and driving long-term client engagement.
• Managed retail operations, including the oversight of full-time staff; spearheaded the implementation of a new client relationship system and developed policies to streamline operations.
• Partnered with key stakeholders to identify business needs and implement strategic solutions, fostering long-term customer partnerships.
• Responsible for invoicing and financial recording ensure accurate invoicing and conducted quality assurance reviews of billing summaries.
• Implemented a new client relationship system, reducing contract processing time by 30% and improving customer satisfaction.

• Developed and executed customized success plans for leading corporate clients, ensuring high engagement and satisfaction.
• Coordinated comprehensive staff schedules covering pre-event setup, onsite execution, and post-event breakdown.
• Developed and executed event operations plans, including detailed contingency plans for events.
• Collaborated with clients to design seamless event strategies, ensuring positive customer experience and long-term retention.
• Organized all aspects of events, including venue selection, budget management, guest lists, staffing, and timelines.
• Analyzed survey data to identify trends and inform future event planning.

• Managed a market store generating $4.4 million in annual revenue.
• Developed a customer engagement strategy that increased repeat purchases and customer loyalty.
• Developed and executed strategic plans to enhance profitability and operational efficiency.
• Supervised a team of full-time employees, implementing sales initiatives to drive performance.
• Developed pricing strategies to maximize profitability while maintaining market competitiveness.
• Created and implemented training programs for new and existing employees, resulting in a 35% sales revenue increase.

• Oversaw fiscal management with profit and loss responsibilities, generating $2.2 million in annual revenue.
• Managed all aspects of facility operations, including the procurement of goods and services.
• Streamlined operations using lean management principles, significantly improving profitability.
• Negotiated vendor contracts for materials and supplies, leading to increased profit margins.
• Organized special events that contributed to a 22% increase in revenue during the first year.

• Managed a retail store generating $1.8 million in annual revenue.
• Enhanced customer satisfaction through hands-on leadership and staff development, achieving top company rankings.
• Analyzed financial statements to identify areas for improvement, leading to an 18% increase in women’s apparel sales.
• Achieved the highest marketing capture rate in the company for email campaigns.
• Maximized sales conversions by promoting add-on sales, achieving the best average dollar sale conversions in the location.

U.S. Navy, Basic Underwater Demolition/SEAL (BUD/S) Training, Class 312, 2014-2016

• BUD/S training: demonstrating resilience, discipline, and a strong work ethic.
• Gained valuable experience in teamwork, leadership, and problem-solving under high-stress situations.
• Developed skills in strategic planning, risk assessment, and crisis management.
• Duty in Facilities Management: Conducted regular inspections and audits of facilities to assess needs.