Stephanie Friedline

Work History

Veterans Home Care, LLC

04.2022 - 03.2023

Identified and pursued valuable business opportunities with referral sources to generate new company revenue and improve bottom line profit.
Achieved sales goals and service targets by cultivating and securing new relationships with home care agencies and referral sources.
Kept meticulous client notes and updated account information in company databases.
Facilitated new business by implementing practical networking techniques to connect with more referral sources.
Managed accounts to retain existing relationships and grow share of business.
Monitored market trends and competitor activities to identify areas of potential opportunity.

Veterans Home Care, LLC

10.2019 - 04.2022

Developed and built relationships with network of 500+ current and new referral sources to generate quality referrals and sales growth.
Expanded and maintained relationships with key accounts by continuously proposing solutions to meet their needs.
Improved referral quantity from key accounts by providing ongoing coaching, training and co-marketing with referral sources.
Attended monthly sales meetings and quarterly sales trainings.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Contributed to event marketing, sales and VetAssist brand promotion.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Veterans Home Care, LLC

06.2018 - 10.2019

Managed 70+ prospective clients across the country on an ongoing basis in fast paced environment.
Became subject matter expert of the VetAssist Program, Aid and Attendance Pension as well as all criteria and necessary documentation they entail.
Worked prospective client files from inception to completion including closing the sale to meet submission standards for the Department of Veterans Affairs.
Determined prospect eligibility of benefits by reviewing financial, medical and military information and thoroughly explaining the VetAssist Program.

Veterans Home Care, LLC

03.2017 - 06.2018

Managed 60+ prospective clients across 25 states on an ongoing basis.
Provide assistance to Regional Managers by compiling, analyzing and maintaining required client documents.
Maintained consistent contact with client, family members, medical offices and home care agencies in order to complete file for submission.
Determined prospect eligibility of benefits by reviewing financial, medical and military information, as well as thoroughly and accurately explaining the VetAssist Program.
Maintained and managed data on every prospective client in company database including confidential records.
Increased customer service success rates by quickly resolving issues.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

McBride & Son Homes

09.2006 - 08.2008

Delivered over 10 million in new home sales.
Exceeded monthly quotas on a consistent basis.
Conducted superior consumer relationships from contract to close.
Resolved customer issues quickly to close deals and boost client satisfaction.
Generated business by executing individual and team marketing plans.
Displayed proven knowledge and understanding of budgets, direct/indirect costs and profit margins.
Built relationships with customers and community to establish long-term business growth.