Jordany Cruz
West Babylon
Summary
Motivated and responsible professional with experience supervising teams, ensuring operational efficiency, and providing exceptional customer service. Recognized for strong observation skills, sound judgment, and the ability to remain composed in high-pressure situations. Adept at communicating with diverse individuals, resolving conflicts professionally, and maintaining safety standards. Seeking to leverage supervisory experience, leadership abilities, and strong interpersonal skills in a Security Officer position while contributing to the protection of people, property, and assets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
Starbucks
11.2019 - Current
- Prepared handcrafted beverages and food items in a high-volume environment while fostering meaningful customer connections and delivering fast, accurate service that enhanced overall customer satisfaction and loyalty
- Directed daily operations for a fast-paced Starbucks location, overseeing staff performance, customer service, inventory management, and cash accountability.
- Led and motivated a team of baristas by delegating tasks, coaching performance, and enforcing a positive and productive work environment.
- Managed opening and closing procedures, including cash handling, safe counts, deposits, and store security protocols.
- Consistently delivered exceptional customer experiences by addressing concerns, resolving conflicts, and ensuring service standards were exceeded.
- Maintained Starbucks standards for food safety, cleanliness, product quality, and customer satisfaction.
- Monitored inventory levels, placed supply orders, and minimized product waste through accurate forecasting and stock management.
- Supported achievement of sales goals through upselling techniques, promotional awareness, and strong customer relationships.
Crew Member
Burger King
11.2018 - 11.2019
- Provided fast, friendly customer service by accurately taking orders, processing payments, and ensuring customer satisfaction in a high-volume environment.
- Prepared food and beverages according to company standards while maintaining quality, consistency, and food safety compliance.
- Collaborated with team members to efficiently manage customer demand and deliver orders in a timely manner during peak hours.
- Maintained a clean, organized, and sanitary work environment by following health, safety, and restaurant cleanliness standards.
- Demonstrated strong multitasking and communication skills while handling multiple responsibilities, including food preparation, customer service, and cashier duties.
Education
NYS License in Security -
NYS Security Guard Certification Course
06.2025 - 06.2025
High School Diploma -
Newtown High School
Skills
- Bilingual (English & Spanish)
- Team Leadership
- Customer Service Excellence
- Excellent Communication
- Inventory Management
- Time Management
- Multitasking
- Problem Solving
Certification
NYS License in Security, 07/01/25, 10017182589, Licensed in New York State to be a security guard. State required 16 hour course completed.
Timeline
NYS License in Security -
NYS Security Guard Certification Course
06.2025 - 06.2025
Shift Leader
Starbucks
11.2019 - Current
Crew Member
Burger King
11.2018 - 11.2019
High School Diploma -
Newtown High School