Jorden Griffith
Joplin
Summary
Compassionate Direct Support Professional with proven expertise at Firefly in enhancing client independence and well-being. Skilled in medication administration and behavior redirection, I effectively advocate for client needs while fostering positive interactions. Recognized for developing tailored support plans that significantly improve quality of life for individuals with disabilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Firefly
J
09.2024 - Current
- Provided compassionate support to individuals with disabilities, enhancing daily living skills and independence.
- Assisted clients in achieving personal goals through tailored support plans and regular progress evaluations.
- Collaborated with multidisciplinary teams to coordinate care and ensure comprehensive service delivery.
- Implemented behavior management strategies, fostering positive interactions and reducing challenging behaviors.
- Advocated for client needs within the community, strengthening access to resources and services.
- Developed engaging activities that promoted social interaction and skill development among clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Overnight Team Lead
Missouri Made
Joplin, MO
08.2023 - 11.2024
- Supervised overnight operations, ensuring compliance with safety protocols and quality standards.
- Trained team members on efficient workflow practices to enhance productivity.
- Coordinated inventory management processes to minimize stock discrepancies.
- Implemented process improvements, reducing operational delays during shifts.
- Monitored performance metrics and provided actionable feedback to team members.
- Facilitated effective communication between management and staff during overnight shifts.
- Ensured adherence to company policies while maintaining a safe work environment.
- Maintained detailed records of nightly tasks completed while keeping upper-management informed about any critical issues or concerns.
- Navigated complex problem-solving situations with creativity and adaptability, leading the team toward successful outcomes in challenging circumstances.
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
- Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
Customer Service Representative
Alorica
Joplin, MO
08.2022 - 08.2024
- Resolved customer inquiries and complaints via phone, email, and chat channels.
- Processed orders, returns, and exchanges efficiently using internal systems.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Provided product information and technical support to customers effectively.
- Escalated complex issues to appropriate departments for timely resolution.
- Trained new staff on company procedures and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Elderly Caregiver
Home Instead
Joplin, MO
12.2019 - 08.2023
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship, enhancing emotional well-being for elderly clients.
- Monitored health conditions and reported changes to nursing staff.
- Administered medication according to prescribed schedules, ensuring compliance.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Implemented engaging activities to promote cognitive stimulation and social interaction.
- Trained new caregivers on best practices for client care and safety protocols.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
Education
High School Diploma -
Joplin High School
Joplin, MO05.2017
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Client documentation
- Decision-making support
- Health and safety requirements
Certification
First Aid / CPR - Red Cross
Level 1 Education
Timeline
Direct Support Professional
Firefly
09.2024 - Current
Overnight Team Lead
Missouri Made
08.2023 - 11.2024
Customer Service Representative
Alorica
08.2022 - 08.2024
Elderly Caregiver
Home Instead
12.2019 - 08.2023
High School Diploma -
Joplin High School