Jordi Acosta
Houston,TX
Summary
Adept at multitasking and decision-making, I excelled as a Personal Shopper at HEB Grocery Store, enhancing customer satisfaction through exceptional service and accurate, timely order fulfillment. My mentorship of new team members and expertise in food safety underscores my commitment to professional growth and team success.
Offering strong interpersonal skills and adaptability in fast-paced environments. Brings willingness to learn and eye for detail to identify and meet customer needs. Ready to use and develop communication and organizational skills in Personal Shopper role.
Outgoing and reliable with passion for helping others. Understanding of fashion trends and able to provide personalized recommendations. Committed to creating positive shopping experiences and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Personal Shopper
HEB Grocery Store
07.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Education
Bachelor of Science - Electrical Engineering
University of Houston
Houston, TX05-2027
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Multitasking Abilities
- Problem-solving
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Personal Shopper
HEB Grocery Store
07.2023 - Current
Bachelor of Science - Electrical Engineering
University of Houston