Jordi Kneiszler

• Serve as the primary customer liaison for Landa’s Nanographic Printing presses across Pensacola, ensuring customer satisfaction.
• Plan, coordinate, and oversee service schedules, technical resources, and issue resolution processes to support customer needs.
• Lead on-site service efforts by managing customer expectations, facilitating communication between press operators and technical teams.
• Escalate critical issues to global support channels while maintaining ownership of communication and resolution.
• Monitor press performance trends, identify potential risk areas, and implement proactive measures to prevent downtime.
• Conduct knowledge transfer sessions and operator coaching to build self-sufficiency at customer sites and improve operational efficiency.
• Coordinate service visits, shift coverage, and preventive maintenance activities across a multi-site territory.
• Maintain accurate documentation, service reports, and customer feedback to support continuous improvement initiatives.
• Recognized for strengthening customer relationships and representing Landa’s service excellence and brand values.
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Performed onsite installation, modification and maintenance of systems and equipment.
• Trained two press operators on Landa’s digital printing system, including one who was deaf, by adapting communication methods and training techniques to ensure full comprehension and operational confidence. Demonstrated strong interpersonal skills, patience, and the ability to tailor instruction to diverse learning needs.

P R O F E S S I O N A L E X P E R I E N C E
FIRE CONTROLMAN AEGIS, SECOND CLASS, SURFACE WARFARE 6/2022 -6/2023
2M/MTR Technician, MARMC
UNITED STATES NAVY, NORFOLK, VA
As a Miniature/Microminiature Electronics Repair (2M) and Module Test and Repair
(MTR) Technician I support the testing and repair of Circuit Card Assemblies (CCA) and
Electronic Modules (EM) at the Fleet O- and I-levels.
• Effectively ensure that all CCA/EM are being screened for possible repair prior to
ordering a replacement through the Supply Department.
• Provide technical assistance to fleet personnel in analyzing and resolving 2M/MTR
issues.
• Troubleshoot and repair circuit cards down to component and circuitry level.
• Saving the navy over $250,000 in 4 months.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.

• Aegis BMD modified ships search, detect and track ballistic missiles of all ranges – including intercontinental ballistic missiles (ICBMs) - and transmit the track data to the Ballistic Missile Defense System (BMDS).

• Learned 3 years worth of schooling at an accelerated rate of 6 months.
• Provide Officer and Enlisted knowledge, ability, and skills to operate, employ and maintain the AEGIS Combat System.
• Assist Program Manager in ensuring ACS baselines can meet fleet operation, training, and maintenance requirements.