Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JORDIN THOMAS

Columbus,OH

Summary

Highly motivated and customer-focused professional with a strong commitment to providing legendary service and ensuring customer satisfaction. With a friendly, positive attitude and a deep appreciation for customer service. Aim to deliver exceptional experiences to every customer. Seeking a Customer Service position to contribute skills and become an integral part of the team's commitment to quality.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Data Entry Pharmacy Technician

SpecialityRx
01.2023 - Current
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality. Entered and processed patients' prescriptions into internal system for Staff Pharmacist review.
  • Solved insurance providers and healthcare personnel problems in-person or over telephone by providing assistance with filling prescriptions, navigating systems, and locating items.
  • Maintain customers' specific information by entering new information, updating and correcting information in computer system.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Provide excellent customer service

Registered Pharmacy Technician

CVS Pharmacy
08.2021 - 02.2023
  • Efficiently processed cash register transactions for new and refilled prescription orders
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment

Pharmacy Technician Trainee

Walgreen's Pharmacy
02.2021 - 08.2021
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Assisted with filling of over [Number] prescriptions daily

Education

Expected - Business Management

The Ohio State University
Columbus, OH
05.2025

Skills

  • Excellent written communication and grammar skills
  • Active listening and empathy
  • De-escalation and conflict resolution
  • Ability to adapt and flex between tasks
  • Proficiency in navigating various software applications
  • Order Entry
  • Strong problem-solving and decision-making abilities
  • Quick learner with high level of learnability
  • Ability to independently deliver results and meet Key Performance Indicators
  • Friendly, upbeat, and outgoing personality
  • Knowledge of retail industry practices

Certification

  • Registered Pharmacy Technician

Timeline

Data Entry Pharmacy Technician

SpecialityRx
01.2023 - Current

Registered Pharmacy Technician

CVS Pharmacy
08.2021 - 02.2023

Pharmacy Technician Trainee

Walgreen's Pharmacy
02.2021 - 08.2021

Expected - Business Management

The Ohio State University

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JORDIN THOMAS