Jordon Caldron
CHIPOTLE
Port Richey,US
12
years of professional experience
Bachelor’s degree in Psychology with diverse experience in technical support, team leadership, customer service, and fast-paced operations. Strong background in problem solving, documentation, communication, and providing reliable support to customers, employees, and team members. Experienced in troubleshooting issues, managing competing priorities, following detailed procedures, training and mentoring others, and collaborating across teams to achieve consistent results. Known for professionalism, patience, adaptability, and the ability to remain calm and effective in high-pressure environments while maintaining a strong focus on service, efficiency, and quality.
Work History
DML/Service Leader
9 Months- Prepared and assembled digital orders accurately in a fast-paced environment, maintaining food quality, speed, and safety standards while assisting as a service leader supporting team efficiency.
- Supervised daily food service operations, ensuring adherence to health and safety regulations.
- Trained and mentored staff on efficient food preparation and customer service standards.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
Help Desk Team Lead
11 Months- Help Desk Lead with experience overseeing a team of 7 support agents, providing technical assistance across hardware, software, and company systems. Skilled in ticket management, remote troubleshooting, and team coordination, including running team meetings and collaborating with external vendors, to resolve escalations, maintain service quality, and support both in house and remote employees.
- Mentored team members, fostering professional growth and improving technical expertise.
- Streamlined ticketing processes to increase resolution efficiency and response times.
- Collaborated with cross-functional teams to troubleshoot complex technical issues effectively.
- Analyzed support metrics to identify trends and implement continuous improvement strategies.
IT Support Specialist 3
5 Years 4 Months- Knowledge of various ticketing systems, including Jira, Freshworks, and ServiceNow (SNOW).
- Experienced with Salesforce, ADManager Plus, OneLogin, Zscaler, SonicWall VPN, Pulse Secure VPN, AWS WorkSpaces, Slack, Microsoft Teams, Zoom, SentinelOne, Keeper Security, and EPIC.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Creates tickets in our ticketing system of all inbound calls, chats, and emails.
- Works closely with Apple iPads, Macs, Windows products, and other electronics within the company.
- Issues and distributes company IT equipment to employees in house & remote.
- Use remote desktop connections to provide immediate support when needed.
- Led team meetings and coordinated projects.
Scheduling Coordinator
1 Year 5 MonthsCall Agent
4 MonthsPassenger Agent
5 Months- Responsible for assisting passengers at the ticket counters to ensure they are properly checked in as well as their luggage.
- Assist at the gate area where passengers' documents need to be verified prior to boarding their aircraft.
- Also includes being in the gate area making announcements, checking baggage, and assigning seats.
- Control the jet bridge to connect the plane for the passengers to cross over into the lobby.
Server
7 Months- Welcomes guests after they are seated.
- Exhibits professional attitude and presentation with proper appearance and dress standards.
- Required to know the menu, including ingredients and prices.
- Taking food orders, and effectively communicates with the kitchen staff to ensure food is promptly and properly prepared for guests.
- Performs all table service functions and accurately reports all tips to the house daily.
Beach Attendant/Server
1 Year 1 Month- Assist guest courteously and efficiently to the designated beach area.
- Anticipate guest needs, while ensuring all pool and beach furniture is neatly arranged and cleaned.
- Provided guests with towel and chair services.
- Open all umbrellas, clean table tops, and wipe off all chairs.
- Serving guests drinks and food onto the beach.
Student Wait staff
8 Months- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Setting up events included setting tables, delivering food and drinks.
- Assisted servers and dining room hosts and quickly responded to guests needs.
Education
Bachelor of Arts (B.A.) - Psychology
Associate in Arts (A.A.)
High School Diploma
Skills
Exceptional communication
Team management
Proficient in Word
Excel
Outlook
etc.
Multitasking
Time management
Team collaboration
Patience and emotional regulation
Coaching/leadership
Active listening
Behavior observation & data collection
Timeline
DML/Service Leader
CHIPOTLE
11.2025 - CurrentRead More
Help Desk Team Lead
OPTUM (formerly EPISOURCE)
10.2024 - 09.2025Read More
IT Support Specialist 3
EPISOURCE
06.2019 - 10.2024Read More
Scheduling Coordinator
EPISOURCE (formerly PEAK)
01.2018 - 06.2019Read More
Call Agent
PEAK HEALTH SOLUTIONS
08.2017 - 12.2017Read More
Passenger Agent
FRONTIER AIRLINES
03.2017 - 08.2017Read More
Server
BUFFALO WILD WINGS
08.2016 - 03.2017Read More
Beach Attendant/Server
TRUMP INTERNATIONAL BEACH RESORT
06.2015 - 07.2016Read More
Student Wait staff
PANTHER PREMIER EVENTS & CATERING
09.2014 - 05.2015Read More
Ridgewood High School
High School Diploma
Read More
Florida International University
Bachelor of Arts (B.A.) from Psychology
Read More
Palm Beach State College
Associate in Arts (A.A.)
Read More