Jordon Cromer
Dynamic Facilities Coordinator & Accoung Manager with strong skills in conflict management and performance improvement within client relations. Proven ability to oversee events and ensure student-athlete welfare while enhancing organizational efficiency. Detail-oriented professional experienced in sports administration. Committed to driving performance improvements and fostering a positive environment for student-athletes. Proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Work History
Facilities Coordinator & Account Manager
3 Years 11 Months- Assisted in dealing with athletes during seasons to ensure player safety and an enjoyable experience.
- Interpreted and communicated work procedures and company policies to staff.
- Assisted in budgeting processes for facility improvements and upgrades.
- Oversaw event setup and breakdown for sports tournaments and community events including events for Maryland Storm (MASL 3).
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Analyzed customer feedback to identify trends and improve service delivery processes.
Sports Official
5 Years 7 Months- Executed high-pressure decisions, awarded points and imposed penalties under time constraints.
- Officiate women's lacrosse for local high school organizations and at the collegiate level, servicing D-III and D-II schools.
- Serve as the Lacrosse Chair for Central Maryland Lacrosse Officials (CMOA), dealing with issues from coaches, players, and officials. Assigned high school games and coordinated with Athletic Directors during the season and post-season.
- Fostered sportsmanship among players and coaches to minimize in-game conflict, and dealt with a variety of different types of players and fellow officials.
Internship Student
5 Months- Assisted with game day operations that required setup and take-down of fields and equipment.
- Kept statistics for team participants in a variety of sports.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Analyzed key performance indicators to identify effective strategies for future events.
Education
Bachelor of Science - Sports Administration
Skills
Accomplishments
- Officiated two State Championships and three State-Semi Finals for MPSSAA in Girl's Lacrosse