Jordon Mack
Old Lyme,CT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic settings.
Overview
14
14
years of professional experience
Work History
Business Operations Manager
Top Notch Staffing & Events
07.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Wellness Coach
Self Employed
11.2018 - 07.2023
- Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
- Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
- Tracked client progress using data-driven methods, enabling adjustments to be made for optimal results.
Account Manager
Really Good Stuff
06.2022 - 08.2022
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Sales Associate
Culligan
12.2019 - 04.2020
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Developed strong relationships with clients through excellent customer service and regular followups.
Sales Associate
Get Wireless Now
06.2017 - 08.2018
- Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Utilized CRM software to track leads, monitor progress, and maintain organized records of interactions with potential clients.
Manager
Fitness On The Water
09.2014 - 12.2016
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
Retail Parts Professional
Advance Auto Parts
12.2012 - 08.2014
- Streamlined inventory management for increased efficiency and improved stock availability.
- Participated in ongoing professional development opportunities to expand expertise in the automotive field.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with local laws pertaining to the sale of automotive parts.
- Created and updated regular inventory reports and records.
Paid Intern (Analyst)
Partners Healthcare
09.2010 - 11.2012
- Adapted to changing assignments and varying workloads to fill productivity gaps.
- Performed research for special projects.
- Demonstrated strong attention to detail while proofreading documents for accuracy before final submission.
- Developed new marketing strategies for increased brand visibility and customer engagement.
Education
Bachelor's - Business Management
Fisher College
05.2012
Bachelor's - Business Administration
Mitchell College
05.2010
Skills
- Operations Management
- Project Management
- Staff Management
- Excellent oral and written communication
- Onboarding and training
- Decision-making capabilities
- Client Service
- Business Development
- Sales operations
- Business generation
- Customer Service
- Relationship building and management
Timeline
Business Operations Manager
Top Notch Staffing & Events
07.2023 - Current
Account Manager
Really Good Stuff
06.2022 - 08.2022
Sales Associate
Culligan
12.2019 - 04.2020
Wellness Coach
Self Employed
11.2018 - 07.2023
Sales Associate
Get Wireless Now
06.2017 - 08.2018
Manager
Fitness On The Water
09.2014 - 12.2016
Retail Parts Professional
Advance Auto Parts
12.2012 - 08.2014
Paid Intern (Analyst)
Partners Healthcare
09.2010 - 11.2012
Bachelor's - Business Management
Fisher College
Bachelor's - Business Administration
Mitchell College
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