JORDON MCLEOD
Independent Operations Consultant
Warner Robins,GA
14
years of professional experience
Results-driven operations leader with over 10 years of experience enhancing performance in retail, sales, logistics, and service sectors. Expertise in boosting revenue, optimizing operational efficiency, and cultivating accountable teams through direct leadership. Skilled in high-volume operations, inventory management, financial oversight, workforce management, compliance, and customer experience.
Work History
Softlines Manager
5 Months- Manage multiple merchandise categories within a $650K–$1M+ monthly retail operation, with assigned departments regularly representing a majority of the store’s top-five performers.
- Led softlines operations, supervised 7 associates while supporting 20+ member store team through interviewing, training, coaching, performance management, and timecard oversight.
- Oversaw opening/closing procedures, cash accountability, sales reporting, customer escalations, inventory receiving, and merchandising execution, ensuring compliance with visual standards and store readiness.
- Support multimillion-dollar inventory accountability while serving as Store Safety Representative and Safety Council Chairperson, overseeing safety compliance, hazard awareness, and corrective actions.
Operations Consultant
6 Years- Improved CRM systems, client workflows, sales processes, and operational efficiency for small businesses.
Strategic Growth Consultant
3 Months- Increased referral activity by 27% and client retention by 32% through targeted outreach and CRM-based follow-up processes.
General Manager
10 Months- Oversaw full-store operations and teams of 15+ across multiple locations, managing staffing, scheduling, payroll, financial performance, customer experience, and compliance to ensure operational efficiency.
- Managed full-store operations and teams of 15+ across multiple locations, overseeing staffing, scheduling, payroll, financial performance, customer experience, and compliance.
- Secured five consecutive food-safety audit scores of 97–100% through consistent execution and staff training, demonstrating commitment to operational accountability.
E-Commerce Operations Lead
1 Year 8 Months- Managed e-commerce operations for 1,000+ SKUs, overseeing inventory, fulfillment, product optimization, and customer experience, resulting in a 42% increase in website traffic.
- Streamlined fulfillment processes to achieve 100% order accuracy, sustaining 5-star customer rating across 7,800+ reviews.
Sales & Retention Specialist
2 Years 11 Months- Achieved a 75% bundled-policy conversion rate while consistently ranking among the top 5 performers across 400+ agents based on sales and KPI performance.
- Delivered consultative client support while maintaining regulatory compliance and mentoring new team members on sales and service best practices.
Warehouse Manager
3 Years 7 Months- Managed €2.5M+ in inventory with 100% accuracy, supporting effective stock control and enhancing operational accountability.
- Oversaw €40K in weekly cash flow with zero discrepancies, ensuring compliance with procurement, safety, and audit standards.
Education
- Business Administration Coursework
Skills
Operations Leadership & Execution | Cost Control
Team Development & Performance Management | Sales Strategy
Staffing Optimization | Inventory Management & Merchandising
Process Improvement & Operational Efficiency | Compliance
Safety & Quality Standards
Timeline
Softlines Manager
Army & Air Force Exchange Service (AAFES)
05.2026 - CurrentRead More
Strategic Growth Consultant
Riverside Imaging Specialists
01.2024 - 04.2024Read More
General Manager
Panda Express
03.2023 - 01.2024Read More
E-Commerce Operations Lead
East Willow Co
07.2021 - 03.2023Read More
Operations Consultant
Independent Operations Consultant
10.2020 - CurrentRead More
Sales & Retention Specialist
GEICO
11.2017 - 10.2020Read More
Warehouse Manager
NATEX
11.2012 - 06.2016Read More
University of Maryland
from Business Administration Coursework
Read More