Lisa Flick
Kings County,NY
Summary
Results-oriented Softlines Manager with expertise in visual merchandising and team leadership. Specializes in customer relationship management and staff training to optimize inventory levels and enhance customer experiences. Experienced in supervising daily operations and driving sales performance through effective team coordination.
Overview
11
11
years of professional experience
Work History
Softlines Manager
Army and Air Force Exchange Services
Brooklyn, New York
11.2023 - Current
- Oversaw softlines merchandise presentation and organization in retail environment.
- Trained and mentored staff on customer service best practices and product knowledge.
- Coordinated inventory audits to ensure accurate stock levels and product availability.
- Facilitated team meetings to communicate goals, updates, and performance expectations.
gas station superviosr
Army and Air Force Exchange Services
Brooklyn, New York
02.2022 - 11.2023
- Supervised daily operations of retail and food service areas.
- Managed inventory levels and ordered fuel and supplies as needed.
- Handled cash management, including deposits and balancing registers daily.
ops assoicate
Army and Air Force Exchange Services
Brooklyn, New York
11.2021 - 02.2022
- Managed inventory levels and ensured accurate stock replenishment.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new associates on operational procedures and customer engagement techniques.
Warehouse Worker
Army and Air Force Exchange Services
Brooklyn, NY
10.2018 - 11.2021
- Operated forklifts to move products within the warehouse efficiently.
- Received and inspected incoming shipments for accuracy and quality.
- Organized inventory on shelves to maintain a clean workspace.
Customer Service Representative
Army and Air Force Exchange Services
Brooklyn, NY
10.2017 - 10.2018
- Assisted customers with product inquiries and service requests.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints through effective communication and problem-solving.
Team Leader
New York Aquarium
Brooklyn, New York
05.2015 - 05.2017
- Supervised daily operations of animal exhibits and guest interactions.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Trained staff on customer service practices and safety procedures.
Education
High School Diploma -
Brooklyn Studio
Brooklyn, NY06-2013
Skills
- Sales strategy
- Customer relationship management
- Product knowledge
- Merchandising strategies
- Visual display management
- Inventory management
- Store operations
- Staff training
- Performance evaluation
- Team leadership
- Decision making
- Time management
- Trend analysis
- Cash handling
Timeline
Softlines Manager
Army and Air Force Exchange Services
11.2023 - Current
gas station superviosr
Army and Air Force Exchange Services
02.2022 - 11.2023
ops assoicate
Army and Air Force Exchange Services
11.2021 - 02.2022
Warehouse Worker
Army and Air Force Exchange Services
10.2018 - 11.2021
Customer Service Representative
Army and Air Force Exchange Services
10.2017 - 10.2018
Team Leader
New York Aquarium
05.2015 - 05.2017
High School Diploma -
Brooklyn Studio