Jordon Tyler Hoback
South Pittsburg,TN
Summary
Dynamic Owner/Operator at Hoback Heat & Air with a proven track record in operations management and customer service. Expert in optimizing HVAC systems and enhancing client satisfaction. Skilled in staff training and development, successfully mentoring technicians to improve service quality and efficiency. Committed to implementing cost-saving measures and fostering strong client relationships.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Hoback Heat & Air
South Pittsburg, TN
01.2024 - Current
- Owner/operater/manager/boss
- Installation/maintenance of all unit types
- Gives quotes, diagnoses broken down units- oversees all aspects of the business
- Manage daily operations, ensuring efficient workflow and timely service delivery.
- Oversees installation and maintenance of HVAC systems, optimizing performance and customer satisfaction
- Trained and mentored junior technicians on safety protocols and operational best practices
- Developed strong client relationships, addressing concerns to enhance service quality and loyalty.
- Implemented cost-saving measures through inventory management and supplier negotiations.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
Lead HVAC Install
Malone Heating & Air Conditioning
Chattanooga, TN
08.2012 - 01.2024
- Installation of HVAC units daily- lead of team
- Trained new employees on installation
- Installed split heat pumps, split gas, gas package units, package heat pumps, humidifiers, dehumidifiers, ERV, mini-splits, dual fuel systems
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Assembly Technician
Nissan Powertrain Plant
Decherd, TN
05.2012 - 08.2012
- Operated assembly line machinery to produce automotive components efficiently.
- Conducted quality inspections on assembled parts to ensure compliance with specifications.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Assisted in troubleshooting equipment malfunctions, enhancing overall production reliability.
- Maintained accurate records of completed assemblies and inventory levels for reporting purposes.
Maintenance Technician
Hoback Storage
Tracy City, TN
08.2010 - 05.2012
- Conducted routine inspections of storage facilities to identify maintenance needs
- Performed preventive maintenance on equipment, enhancing operational efficiency and prolonging asset lifespan.
- Troubleshot and repaired mechanical issues in storage systems
- Assisted in the installation of new storage solutions
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns
- Improved reliability of electrical systems
- Improved machine efficiency, conducting regular diagnostics and repairs.
- Replaced worn or broken parts on machines and equipment.
- Repaired and replaced pumps, valves and motors.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Associate Degree in Industrial Maintenance - Industrial Maintenance
Chattanooga State Community College
Chattanooga, TN05.2011
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Staff training and development
Personnel management
Operations oversight
Customer service
Customer-oriented
Materials transport
Timeline
Owner/Operator
Hoback Heat & Air
01.2024 - Current
Lead HVAC Install
Malone Heating & Air Conditioning
08.2012 - 01.2024
Assembly Technician
Nissan Powertrain Plant
05.2012 - 08.2012
Maintenance Technician
Hoback Storage
08.2010 - 05.2012
Associate Degree in Industrial Maintenance - Industrial Maintenance
Chattanooga State Community College