Jordy Diaz
The Colony,TX
Summary
Hardworking Student offering part-time work experience and the willingness to work hard. Meticulous and detail-oriented with excellent observational, organizational, and communication skills.
Overview
9
9
years of professional experience
Work History
Shift Manager
SmashBurger
Coppell, TX
01.2022 - 12.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count, and supply during shift hours.
- Identified team weak points and implemented corrective actions to resolve concerns.
Customer Associate
Lowe's
Prosper, TX
01.2023 - 12.2023
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained inventory levels by restocking merchandise and organizing displays.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Educated customers on product features, benefits, and proper usage techniques.
- Participated in training new associates on company policies and best practices for customer service.
Line Cook
Grimaldi's Pizzeria
The Colony, TX
08.2023 - Current
- Collaborated with team members to streamline food preparation processes for increased efficiency.
- Assisted in inventory management by monitoring stock levels and reporting shortages to management.
- Trained new staff on kitchen procedures, fostering a collaborative work environment.
- Implemented time-saving methods in meal preparation, enhancing overall kitchen productivity.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Cashier
Market Street
Coppell, TX
05.2017 - 08.2020
- Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Science - Physics
North Lake College
Coppell, TX12-2022
High School Diploma -
Coppell High School
Coppell, TX05-2021
Skills
- Knowledge and Skills
- Friendly and positive attitude
- Excellent customer service
- Excellent communication skills
- Ability to make change
- Excellent Math and English
- Attention to detail
- Staff Management
- Active Listening
- Performance Tracking and Evaluations
Timeline
Line Cook
Grimaldi's Pizzeria
08.2023 - Current
Customer Associate
Lowe's
01.2023 - 12.2023
Shift Manager
SmashBurger
01.2022 - 12.2022
Cashier
Market Street
05.2017 - 08.2020
Associate of Science - Physics
North Lake College
High School Diploma -
Coppell High School