Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Gillihan

Portland,TN

Summary

Focused and versatile professional with undeniable talents in customer service. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Accomplished Singer offering 10 years of experience delivering excellent live performances. Talented in performing with self-confidence and captivating vocal dynamics. Successful in evoking emotion while projecting clearly to keep audiences engaged.

Overview

11
11
years of professional experience

Work History

Lead Barista

Drips Coffee Shop
03.2023 - Current
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Personally helped craft drink formulas for coffee shop.
  • Did daily inventory for shop as well as stocking.

Manager

Kave Express
02.2021 - 03.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established time frames.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Created graphics and designs for business as well as coming up with better systems for better organization in work place.

Professional Vocalist

The Hinson Family
04.2012 - 04.2022
  • Trained and prepared voice, using various melodies and ranges such as soprano, tenor, and alto.
  • Generated singing exercises to develop voice.
  • Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest for 10 years.
  • Loaded in sound equipment and product for each show as well as setting up sound system and product tables.
  • Wrote songs for current albums and helped in production of albums
  • Sang background vocals in and out of studio settings.

Education

High School Diploma -

Texas Virtual Academy
Online
06.2015

Skills

  • Store Opening and Closing
  • Guest Experiences
  • Inventory Management
  • Attention to Detail
  • Barista Training
  • Closing Procedures
  • Vendor Relationships
  • Merchandising
  • Studio Recording
  • Continuous Improvement
  • Professional Relationships
  • Original Songwriting
  • Vast Singing Range
  • Melody and Harmony

Timeline

Lead Barista

Drips Coffee Shop
03.2023 - Current

Manager

Kave Express
02.2021 - 03.2023

Professional Vocalist

The Hinson Family
04.2012 - 04.2022

High School Diploma -

Texas Virtual Academy

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Jordan Gillihan