Jordy Lopez
Goodyear,AZ
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Customer-oriented Bartender offering a year and a half of experience preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Tulum Modern Mexican
Avondale, AZ
03.2023 - 02.2024
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Neatly sliced and pitted fruit for garnishing drinks.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within fast-paced environment.
- Developed new cocktail recipes for the menu.
Windshield Technician
Safelite Auto Glass
Avondale, AZ
07.2021 - 03.2023
- Repaired and installed different types of automobile glass in various makes and models.
- Provided customers with instructions on how to properly care for their repaired or replaced windshields.
- Adhered to safety protocols when working with hazardous materials such as glues, solvents, and primers.
- Documented work and maintained customer records for accurate billing.
- Provided customers with accurate price quotes and offered options for various glass grades, trims and molding replacements to meet individual needs.
- Communicated effectively with customers regarding scheduling of services, status updates and follow-up activities.
- Provided technical support to internal customers regarding calibration services and equipment operation and maintenance issues.
- Performed calibrations on a variety of test and measurement equipment including multimeters, oscilloscopes, thermometers and pressure gauges.
- Reviewed customer specifications and requirements to determine appropriate calibration methods and techniques.
Sales Associate
Rue21
Goodyear, AZ
10.2020 - 05.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Conducted inventories on a regular basis to track stock levels.
Crew Member
Papa John's Pizza
Goodyear, AZ
06.2020 - 05.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Education
State Certification - Bartending
Bartending Academy
Tempe, AZ04-2023
High School Diploma -
Verrado High School
Buckeye, AZ05-2021
Some College (No Degree) - Forensic Science
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Beverage Preparation
- Suggestive Selling
- Food Service
- Menu Memorization
- Health Codes Compliance
- Creative Mixology
- Handling Difficult Customers
- Cocktail List Development
- Bilingual in Spanish
- Engaging Personality
- Team Training and Development
- Maintaining a Clean Bar
- New Hire Training
- Outgoing Personality
- Wine and Liquor Expertise
Certification
- Title 4 Basic Liquor Law Certification
Languages
Spanish
Professional
Timeline
Bartender
Tulum Modern Mexican
03.2023 - 02.2024
Windshield Technician
Safelite Auto Glass
07.2021 - 03.2023
Sales Associate
Rue21
10.2020 - 05.2021
Crew Member
Papa John's Pizza
06.2020 - 05.2021
State Certification - Bartending
Bartending Academy
High School Diploma -
Verrado High School
Some College (No Degree) - Forensic Science
Maricopa Community Colleges - Glendale Community College
- Title 4 Basic Liquor Law Certification
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