JORDYN AMOROSO
Boston,MA
Summary
Results-driven marketing and brand management leader with extensive experience driving strategic brand development, product positioning, and integrated marketing initiatives. Proven track record of increasing brand awareness, market share, and customer engagement through data-driven insights, market research, and compelling brand storytelling. Tech-savvy and highly skilled in cross-functional leadership, relationship building, team development, presentations, and budget management. Adept at translating market and customer insights into actionable strategies that align brand initiatives with broader business objectives. Known for strong execution, meticulous attention to detail, adaptability, and the ability to thrive in fast-paced, high-volume environments while consistently delivering results.
Overview
8
8
years of professional experience
Work History
Regional Brand Manager
Live Nation Entertainment
Boston, MA
11.2022 - Current
- Leads execution of regional and national sponsorship activations and venue deliverables across a designated region, ensuring flawless program delivery, superior client service, and strategic market ownership
- Manages legal contract process, approvals, financial documents, and budget for all sponsors in region, ensuring compliance and alignment with organizational goals
- Provides guidance for optimizing deals to increase client satisfaction
- Cultivates deep market expertise within assigned region, enhancing understanding of venues, existing sponsorship programs, and identifying sales opportunities and inefficiencies
- Builds and maintains strong relationships with executives, upper management, venue staff, clients, and seasonal employees to facilitate collaboration and support program initiatives
- Builds rapport with counterparts nationwide to expand the knowledge base and share best practices to become an expert in the role
Guest Experience Coordinator
TD Garden
Boston, MA
08.2018 - Current
- Delivers positive, polished, and prompt customer service to TD Garden guests during Bruins and Celtics games, concerts, and other events, enhancing their overall experience
- Provides way-finding assistance and troubleshooting ticketing issues in both indoor and outdoor environments
- Assists with guest entry before events by staffing various gates and high-traveled areas in and around TD Garden
- Provides expertise on ADA laws and TD Garden ADA policy, guiding staff and guests
- Professionally handles guest complaints, escalating to management as necessary
- Communicates with guests in person, via email, and via text message during events
- Collaborates with event day personnel (ushers, security, concessions, box office, housekeeping, building operations) to ensure seamless event operations and guest satisfaction
- Executes service recovery, resolving guest issues promptly to maintain satisfaction and loyalty
- Surprise and delight fans to ensure they receive the best-in-class experiences while at TD Garden
Guest Service Manager
Jones Lang Lasalle
Cambridge, MA
07.2021 - 11.2022
- Supported positive experiences for guests and visitors through proactive assistance
- Anticipated and addressed client needs and concerns to enhance satisfaction
- Coached and trained GSAs to improve service delivery and guest interactions
- Draft weekly Guest Service schedules and oversee schedule requests
- Respond and follow through on requests for information and communicate with all levels of management with minimal supervision
- Plans, designs, and hosts events of all categories: grand openings, conferences, interviews, and business meetings within Capital One space for different lines of business
Education
Bachelor of Science - Business Administration
Suffolk University
Boston, MA05-2021
Skills
- Sponsorship activations
- Contract management
- Account management
- Clear communication
- Event operations
- Client relations
- Cross-functional collaboration
- Budget management
- Problem solving
- Team leadership
REFERENCES
Available upon request
Timeline
Regional Brand Manager
Live Nation Entertainment
11.2022 - Current
Guest Service Manager
Jones Lang Lasalle
07.2021 - 11.2022
Guest Experience Coordinator
TD Garden
08.2018 - Current
Bachelor of Science - Business Administration
Suffolk University