Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordyn Bower

Belleville

Summary

Healthcare management expert with a proven track record in strategic planning and regulatory compliance, enhancing operational efficiency and patient care coordination. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level.

Overview

10
10
years of professional experience

Work History

Cosmetic Coordinator

Center for Plastic Surgery Ann Arbor
Ypsilanti
03.2020 - Current
  • Performed daily audits of merchandise within the department to ensure accuracy in display presentation, pricing, and signage.
  • Coordinated training programs for new employees on office protocols, HIPAA regulations, and safety procedures
  • Conducted regular audits of billing practices to identify errors or discrepancies in coding or documentation
  • Oversaw budgeting and financial management, analyzing expenses and identifying cost-saving opportunities
  • Created reports on key performance indicators (KPIs), such as patient wait times, appointment cancellations/no-show rates, etc
  • Advised senior management on ways to increase efficiency in healthcare delivery systems.
  • Supervised day-to-day activities of clinical staff members such as physicians, nurses, and technicians.

Medical Scheduler

Huron Gastro
Ypsilanti
12.2018 - 02.2020
  • Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
  • Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
  • Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
  • Monitored schedule adherence and made necessary adjustments to accommodate unexpected absences or changes in workload
  • Provided administrative support to medical staff, including document preparation and patient communication.

Call Center Team Lead

Planned Parenthood
Ypsilanti
02.2016 - 10.2018
  • Created training materials and facilitated new hire onboarding program.
  • Developed strategies to increase first contact resolution rates.
  • Maintained up-to-date knowledge of products, services, policies, and procedures.
  • Conducted regular performance reviews of team members.
  • Monitored incoming calls, emails, and chat messages for quality assurance purposes.
  • Resolved escalated customer inquiries in a timely manner.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.

Education

Associate of Science - Health Care Administration

Ross Medical Education Center
Canton, MI
02-2025

Bachelor of Science - English Language And Literature

Eastern Michigan University
Ypsilanti, MI
04-2015

Skills

  • Financial analysis
  • Organizational development
  • Patient relations
  • Clinical supervision
  • Healthcare compliance
  • Staff training and development

Timeline

Cosmetic Coordinator

Center for Plastic Surgery Ann Arbor
03.2020 - Current

Medical Scheduler

Huron Gastro
12.2018 - 02.2020

Call Center Team Lead

Planned Parenthood
02.2016 - 10.2018

Associate of Science - Health Care Administration

Ross Medical Education Center

Bachelor of Science - English Language And Literature

Eastern Michigan University

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