Jordyn Crawford
New York,NY
Summary
Strategic operations and customer engagement professional with experience leading multi-site programs, managing stakeholder relationships, and driving engagement initiatives across education and community-focused environments. Skilled in customer success principles including relationship management, training facilitation, cross-functional collaboration, operational workflows, and scalable communication strategies. Proven ability to lead teams, improve engagement outcomes, manage competing priorities, and support high-volume populations through data-informed decision making and proactive communication. Passionate about improving student and family outcomes through accessible communication, technology, and strong customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Acting Program Director
Harlem Dowling West Side Center
New York, NY
08.2025 - Current
- Directed operations across two high-volume program sites serving 200+ students and families, overseeing stakeholder communication strategies, staff coordination, scheduling workflows, and engagement initiatives designed to improve participation and program outcomes.
- Led cross-functional collaboration between school leadership, DOE personnel, families, and internal teams to ensure alignment on communication priorities, operational goals, and student support initiatives.
- Managed and coached staff across multiple sites, enhancing professional development and ensuring consistent execution of organizational standards and engagement strategies.
- Designed and facilitated workshops, family engagement events, and training sessions that strengthened participation and increased stakeholder involvement across program initiatives.
- Utilized reporting dashboards, attendance data, behavioral trends, and operational metrics to identify engagement risks, improve retention efforts, and support proactive intervention planning.
- Oversaw operational systems, communication processes, and scheduling logistics to enhance organizational efficiency and stakeholder responsiveness.
- Managed multiple concurrent workstreams in fast-paced environments while maintaining strong attention to detail, relationship management, and service-focused communication standards.
Education Specialist
Harlem Dowling West Side Center
New York, NY
09.2024 - Current
- Developed and executed educational engagement initiatives across multiple sites, improving participation, retention, and communication outcomes for students and families.
- Facilitated workshops, trainings, and family support sessions to enhance user engagement, increase communication accessibility, and foster long-term student success.
- Maintained proactive communication with families, staff, and leadership teams through structured follow-ups and engagement outreach, enhancing responsiveness and collaboration.
- Leveraged engagement and attendance data to identify participation trends and inform intervention planning, enhancing communication effectiveness across multiple programs.
- Supported leadership with presentations, reporting, data summaries, and operational projects requiring strategic planning, organization, and stakeholder coordination.
Education Tutor
Learning Partners for Success
Kissimmee, FL
06.2023 - Current
- Provided tailored academic support for K-12 to early college students, adapting instructional strategies to address diverse learning needs and foster academic growth.
- Coordinated scheduling, tracked progress, and communicated effectively with students, families, and educators to create organized learning plans that ensured accountability and supported measurable academic improvement.
- Established lasting relationships with students and families through proactive communication and personalized support, enhancing retention and building trust.
Program Coordinator
The Leadership Program
New York, NY
01.2019 - Current
- Coordinated large-scale mentoring and enrichment initiatives for diverse student populations, enhancing engagement, communication, and operational management across multiple school communities.
- Facilitated workshops and collaborative programming that increased stakeholder participation and strengthened long-term relationships with families and school partners.
- Maintained organized communication systems, program documentation, attendance tracking, and reporting processes to support operational oversight and continuous program improvement.
- Collaborated across departments and external partnerships to align communication strategies, engagement goals, and operational priorities.
Project Manager
Gentle Giant Films
New York, NY
01.2017 - 01.2020
- Executed high-volume projects by balancing competing priorities, managing stakeholder expectations, and ensuring service-focused communication under tight deadlines.
- Coordinated complex scheduling, stakeholder communications, project timelines, and operational logistics across multiple simultaneous creative projects and production teams.
- Facilitated client-facing and internal collaboration by managing deliverables, streamlining communication workflows, and aligning departments and leadership stakeholders.
- Developed streamlined reporting systems and workflow processes that improved communication efficiency, reduced scheduling conflicts, and strengthened operational consistency.
- Coordinated vendor relations, tracked budgets, managed assets, and organized project documentation to support fast-paced production operations.
Project Manager (Remote)
Red Panda Studios
New York, NY
01.2015 - 01.2020
- Managed cross-functional production workflows for the Amazon Prime documentary B.Y.O.C., coordinating stakeholder communications, scheduling, project tracking, and remote collaboration across multiple teams and time zones.
- Coordinated deadlines and communication workflows for production deliverables across multiple concurrent initiatives, ensuring organization and responsiveness.
- Facilitated recurring stakeholder meetings, tracked action items, and monitored project progress to ensure alignment across creative and operational teams.
- Utilized project tracking systems, status reports, and workflow dashboards to proactively identify risks, monitor deliverables, and improve execution consistency.
- Developed digital systems for documentation, deliverables, project assets, and reporting materials, enhancing accessibility and operational efficiency across production teams.
- Prepared presentations, executive summaries, project briefs, and operational updates supporting leadership decision making and stakeholder engagement.
Education
Bachelor of Arts - Media Arts
Savannah College of Art and Design
Savannah, GASkills
- Program Development
- Program Operations Management
- Project management
- Customer success management
- Stakeholder Engagement
- Team Leadership & Coaching
- Strategic Problem Solving
- Google Workspace & Microsoft Office
- Webinar facilitation
- Stakeholder Engagement
Certification
- PMP Certification
- Google Coursera Project Management Certification
Timeline
Acting Program Director
Harlem Dowling West Side Center
08.2025 - Current
Education Specialist
Harlem Dowling West Side Center
09.2024 - Current
Education Tutor
Learning Partners for Success
06.2023 - Current
Program Coordinator
The Leadership Program
01.2019 - Current
Project Manager
Gentle Giant Films
01.2017 - 01.2020
Project Manager (Remote)
Red Panda Studios
01.2015 - 01.2020
Bachelor of Arts - Media Arts
Savannah College of Art and Design