Bryann Pfeiffer
Mount Olive,IL
Summary
Experienced Program Supervisor with 16 years of combined experience in the healthcare field. Enthusiastic and eager to contribute to clients success and health through hard work, attention to detail and organizational skills. Motivated to learn, grow, and excel in anyway that can benefit my clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Acting Program Director
William M. BeDell Achievement and Resource Center
04.2025 - 11.2025
- Responsible for the over-all operation of the Residential Program, including the hiring, training, and supervision of staff
- Develop, update, and modify the Individual Service Plans as needed based on the individual's needs and desires
- Act as an advocate on behalf of the individual served
- Act as liaison with medical professionals, families, guardians, employers, consultants, and entitlement agencies by coordinating all services on behalf of individuals receiving services
- Attended all in-service and program director meetings/activities as directed by the Executive Director
- Assisted in general development of programs and services offered by the agency when assigned.
- Participated in agency committees and in-services upon assignment.
- Comply with agency personnel policies and other duties/directives as assigned.
- Managed staff time requests and available time on Paycor.
- Acted as QIDP and filled in at group homes when staff was unavailable
- On call 24/7 for emergencies
Residential Program Supervisor
William M. BeDell Achievement and Resource Center
11.2021 - 04.2025
- Program Supervisor is responsible for overseeing the delivery of services to individuals involved in the Residential Program and is directly responsible to the Program Director.
- Attended all Individual Service Plan meetings for clients
- Develop, update and modify the Individual Service Plans as needed based on the individual's needs and desires.
- Assist clients in maintaining their medical appointments by transporting them to appointments.
- Comply with agency personnel policies
- Take over duties of the Program Director when he or she is unavailable
- Provide or arrange training for direct-service staff in carrying out services identified in the Individual Service Plans
- Act as a liaison with medical professionals, families, guardians, employers and consultants on the behalf of individuals served
- Supervision of staff
Authorized Direct Support Professional
William M. BeDell Achievement and Resource Center
06.2009 - 11.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Provide appropriate, quality care to each individual resident in the home in accordance with the Individual Service Plan and as agreed upon by the Community Support Team.
- Be aware and familiar with any and all new developments within the home by reading the Log Book, attending home meetings, and communicating with the Residential Supervisor.
- Assure that all medications are given as prescribed and all other medical procedures are carried out as directed within the home.
- Assure that residents are provided quality and nutritious meals.
- Assure that all diet restrictions are carried out as directed.
- Assist residents in developing and pursuing appropriate leisure-time and recreational activities in accordance with their individual interests and abilities.
- Assist residents in developing and maintaining healthful grooming and hygiene practices.
- Assure that the home is maintained in a manner which is healthful, safe, orderly, pleasant, clean, and comfortable.
- Provide a warm, nurturing family environment in which each individual has every reasonable opportunity to grow and experience the world to the best of their ability.
- Lift and assist with transferring residents when appropriate.
- Attend all in service meetings or other meetings scheduled by the Program Director
- Compile reports, data and other information as directed and provide all necessary paperwork and time sheets to the office in a timely manner.
- Inform the Residential Supervisor of any changes, problems, or concerns relating to the residents or their response to care and treatment.
- Inform the Residential Supervisor of any problems relating to the maintenance of the home.
- Inform the Lead Supervisor of any serious problems in the home requiring immediate attention or assistance.
- Inform the Lead Supervisor of any change in plans or unusual situations.
- Comply with all agency and program policies and procedures.
Education
Master of Arts - Criminal Justice
McKendree University
Lebanon, IL05-2018
Bachelor of Science - Psychology
Southern Illinois University
Edwardsville, IL12-2013
High School Diploma -
Metro East Lutheran High School
Edwardsville 05-2009
Skills
- Analytical problem-solving
- Employee management
- Staff Training and Development Programs
- Strong organizational abilities
- Individual communication skills
- Collaborative teamwork
- Collaboration with behavior analysis teams
Certification
QIDP Training completed on 3/28/2022
Timeline
Acting Program Director
William M. BeDell Achievement and Resource Center
04.2025 - 11.2025
Residential Program Supervisor
William M. BeDell Achievement and Resource Center
11.2021 - 04.2025
Authorized Direct Support Professional
William M. BeDell Achievement and Resource Center
06.2009 - 11.2021
Master of Arts - Criminal Justice
McKendree University
Bachelor of Science - Psychology
Southern Illinois University
High School Diploma -
Metro East Lutheran High School