Jordyn Ferrin
Durham,NC
Summary
Dynamic and dedicated professional with stellar customer service skills honed at The Pasta Factory. Proven ability to enhance guest experiences through attention to detail and effective communication. Trained new staff while maintaining a welcoming environment, showcasing strong teamwork and organizational abilities. Proficient in managing cash transactions and ensuring operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
The Pasta Factory
04.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Hostess
The Pasta Factory
01.2022 - 05.2025
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Barista
Beans And Brews
06.2023 - 12.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Pool Attendant
Arcadia Resort
04.2021 - 09.2021
- Moved umbrellas and lounge chairs at request of guests.
- Checked side duty list for opening and closing procedures.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and sanitized bathrooms and other similar areas according to established protocols.
Education
High School Diploma -
Snow Canyon High School
05.2025
Phlebotomy Certification - Phlebotomy
Dixie Technical College
03.2025
Skills
- Stellar Customer Service
- Attention to detail and organization
- Team player
- Knowledge of medical terminology
- Exceptional phone etiquette
- Excellent typing skills
Personal Information
Timeline
Server
The Pasta Factory
04.2025 - Current
Barista
Beans And Brews
06.2023 - 12.2023
Hostess
The Pasta Factory
01.2022 - 05.2025
Pool Attendant
Arcadia Resort
04.2021 - 09.2021
Phlebotomy Certification - Phlebotomy
Dixie Technical College
High School Diploma -
Snow Canyon High School
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