Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jordyn figures

Grandville

Summary

Ambitious individual with extensive experience in customer service, excelling in customer service and team development. Proven ability to enhance operational efficiency and resolve customer concerns, while maintaining high standards of cleanliness. Skilled in cash handling and merchandising, with a strong focus on creating exceptional customer experiences.

Overview

2
2
years of professional experience

Work History

Barista

Tim Hortons
Grandville
08.2024 - 02.2025
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew

Retail Merchandise Associate

Aeropostale
Grandville
03.2024 - 06.2024
  • Processed customer transactions accurately and efficiently using the point-of-sale system
  • Participated in store merchandising activities such as setting up displays or arranging promotional signage
  • Stocking clothes, cashing people out and working on the floor welcoming people in.

Assistant Manager

BIGGBY COFFEE
Rockford
04.2023 - 02.2024
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items

Barista

BIGGBY COFFEE
Sparta
12.2022 - 03.2023
  • Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
  • Handled cash transactions accurately while following company policies regarding cash handling procedures
  • Collaborated with team members to create new seasonal beverage offerings that increased sales by XX%

Education

High school diploma -

great lakes learning academy
East Lansing, MI
06.2023

Skills

Customer service

  • Retail management
  • Cash handling
  • Basic math
  • Store management
  • Sales
  • Team development
  • Supervising experience
  • POS
  • Computer skills
  • Communication skills
  • Retail sales
  • Leadership
  • Organizational skills
  • Time management
  • Multitasking
  • Attention to detail
  • Dependable and responsible

Languages

French, Intermediate

Timeline

Barista

Tim Hortons
08.2024 - 02.2025

Retail Merchandise Associate

Aeropostale
03.2024 - 06.2024

Assistant Manager

BIGGBY COFFEE
04.2023 - 02.2024

Barista

BIGGBY COFFEE
12.2022 - 03.2023

High school diploma -

great lakes learning academy

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Jordyn figures